Specialist, Education Operations

Relativity; Lexington (KY); Hybrid; USD 66,000 - 100,000; Full time

Job summary

Relativity is seeking a Specialist to support education programs through operational and administrative tasks, ensuring smooth delivery of learning experiences. The role includes automating processes, scheduling, LMS updates, and coordinating trainings and certifications.

You will work with Finance and Legal on contracts, drive process improvements, and contribute AI-driven innovations to scale operations. Collaboration with stakeholders is essential for timely program updates.

Qualifications

• 1-3 years of experience or similar track record.
• Strong attention to detail and communication skills.
• Curiosity and willingness to learn.

Responsibilities

• Support workspace creation, scheduling, LMS updates.
• Review and manage candidate flagged attempts.
• Answer customer inquiries related to education programs.
• Execute training contracts with Finance and Legal involvement.
• Run program logistics, create SOPs, and facilitate upskilling sessions.

Skills

Attention to detail

Communication

Curiosity

AI tools

Salesforce

Skilljar

Tools

Skilljar

Salesforce

AI tools

Job description

Job Description and Requirements

Posting TypeRemote/HybridJob Overview The Specialist supports execution of education programs through operational and administrative tasks, ensuring smooth delivery of learning experiences, while also working to automate and increase efficiency to those processes.

Key Responsibilities

• Support workspace creation, scheduling, LMS updates
• Review and manage candidate flagged candidate attempts
• Scrub and answer customer inquiries in a timely fashion related to various education programs
• Executes training and certification contracts, working with Finance and Legal to refine and improve
• Run program logistics and create related SOPs and facilitate upskilling sessions related to scheduling trainings, workshops, webinars across internal systems and process improvement
• Own projects, process improvements, and AI innovations to scale and eliminate manual processes
• Track action items, schedules, and support timelines for team and stakeholders
• Communicate program updates with stakeholders

Qualifications

• 1-3 years' experience
• Strong attention to detail, excellent communication, curiosity,
• Basic experience with Skiljar and AI tools
• Preferred experience with Salesforce, Skilljar

Relativity is committed to competitive, fair, and equitable compensation practices.This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.The expected salary range for this role is between following values: $66,000 and $100,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills: Collaboration, Communication, Needs Assessment, Process Improvements, Program Management, Relationship Building, Sales Enablement, Stakeholder Management, Strategic Planning, Training Delivery