Specialist, Education Grants & Programs 10-2026

American Society of Addiction Medicine; Rockville (MD); Presencial; USD 60.000 - 85.000; Jornada completa

Descripción de la vacante

American Society of Addiction Medicine (ASAM) is seeking a Specialist, Education Grants & Programs to support a federally funded educational initiative. The role involves planning, tracking deliverables, coordinating live training, maintaining LMS content, handling registrations and certificates, and supporting marketing efforts to enhance learner experience.

The position requires a Bachelor’s degree and 1–2 years of project coordination with strong customer service skills.

Formación

• Bachelor’s degree required or equivalent.
• 1–2 years experience coordinating and/or managing projects.
• Demonstrated customer service experience.

Responsabilidades

• Monitor and respond to learner inquiries via email or phone, triaging to staff as needed.
• Track technical assistance requests and coordinate with clinical experts and staff.
• Collaborate with program, LMS Manager, and accreditation teams to support learners.

Conocimientos

Customer service

Project coordination

Communication

LMS

Educación

Bachelor’s degree

Herramientas

LMS

CRM

Zoom

Microsoft Office

Descripción del empleo

Specialist, Education Grants & Programs 10-2026

Category Education

Description

Position Summary: The Project Specialist will support the planning and execution of a federally funded educational initiative aimed at increasing healthcare professionals' capacity to prevent and treat substance use disorders. This position will ensure successful creation, implementation, and operation of the educational program by tracking deliverables, providing customer service, supporting marketing efforts, coordinating technical assistance requests and inquiries, and maintaining learner-facing course content within the Learning Management System (LMS). As the customer service lead, this role provides timely support related to course registration, Continuing Education certificates, LMS navigation, and other educational services inquiries. The Specialist is responsible for maintaining learner-facing content within the LMS, coordinating live training activities, and partnering with program, accreditation, and technology teams to ensure a high-quality learner experience and successful program implementation.

Responsibilities/Duties:

• Monitor and organize customer service email inbox and respond to all learner inquiries via email or phone, triaging complicated cases to appropriate staff
• Document and track technical assistance requests and inquiries and triage to clinical experts, mentors, and staff to ensure learner requests are addressed
• Collaborate closely with program team, LMS Manager, Associate Accreditation Director, and others within the Education Department to support learners
• Host live virtual events via Zoom, including creating and monitoring registration, launching polls, screen sharing, and providing learner technical support before, during, and after live events
• Manage educational content and learner engagement within the LMS, including product creation, enrollment tracking, and reporting
• Draft CE applications and adhere to CE and other accreditation guidelines
• Draft monthly newsletter and social media content to engage new audiences in program activities
• Monitor and track program data and support drafting monthly reports for the funder
• Support and coordinate special projects, as assigned

Position Requirements

Required Qualifications

• Bachelor’s degree.
• One to two years of relevant work experience coordinating and/or managing projects
• Demonstrated customer service experience

Preferred Qualifications

• Knowledge and experience with LMS or Customer Relationship Management (CRM) databases
• Experience supporting training, technical assistance, and medical educational initiatives, including development and delivery of live and on-demand trainings
• Experience and familiarity working with medical associations
• Experience or interest in supporting program marketing
• Knowledge of continuing education requirements for healthcare professionals

Skills and Abilities

• Strong organizational skills including setting priorities in work assignments, managing timelines and tasks
• Ability to provide professional, responsive, and efficient support while ensuring a positive learner experience
• Detail oriented with ability to closely monitor and track data
• Excellent verbal and written communication skills
• Ability to efficiently handle multiple priorities in a fast-paced environment with keen attention to detail
• Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams)
• Proficient with Zoom or other online learning/video conferencing software
• Resourcefulness, takes initiative, and values creative out-of-the-box thinking
• Self-motivated, proactive, and able to work independently and in a collaborative team environment

Full-Time/Part-Time Full-Time

Position Specialist, Education Grants & Programs 10-2026

Exempt/Non-Exempt Exempt

Open Date 10/27/2026

About the Organization

About ASAM:

The American Society of Addiction Medicine (ASAM) is a medical professional society of more than 7,000 members with a total staff of 50+ and a $10M annual operating budget. It is an energetic, fast-paced organization with multi-faceted opportunities in the area of addiction medicine.

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.