Specialist - Day Shift

The Gathering Inn; Sacramento (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Job summary

The Gathering Inn in Sacramento is seeking a compassionate Specialist to welcome guests, perform intake with empathy, and ensure a trauma-informed, dignified environment that supports safety and belonging.

You will oversee nightly bed assignments, check-ins, and transitions; respond to crises with calm de-escalation; document interactions; and coordinate with staff, volunteers, and partners to meet each guest’s needs.

Qualifications

• High school diploma or equivalent required.
• Experience or understanding of homelessness, mental health, or substance use challenges valued.
• Valid driver’s license and ability to drive when needed.
• Able to pass Live Scan background check.
• Availability for weekends, evenings and overnight shifts.

Responsibilities

• Welcome and intake guests with empathy and respect, trauma-informed.
• Oversee bed assignments, check-ins, and transitions.
• Respond to crises with compassion and de-escalation, coordinating with emergency services when needed.
• Maintain a clean, safe, and secure environment reflecting dignity and respect.
• Document guest interactions and facility needs clearly for the team.

Skills

Trauma-informed care

De-escalation

Empathy

Documentation

Basic computer skills

Education

High school diploma or equivalent

Job description

Who We Are

Since 2004, The Gathering Inn has compassionately reached out to individuals experiencing homelessness, aiming to welcome new beginnings and transform lives. Originally a winter-only shelter serving 40 individuals nightly, we have evolved into a multifaceted organization with multiple locations, serving nearly 500 individuals and families daily. Our mission is to meet people where they are, inspire hope, and walk alongside them on their journey to sustainable housing. Through our emergency shelter, permanent supportive housing, and medical respite care, we provide programs and support designed to empower guests toward self-sufficiency and long-term stability.

What You’ll Do

As a Specialist, you are the welcoming heart of The Gathering Inn, offering kindness, stability, and safety to each guest who walks through our doors. You help create an environment where every person feels seen, respected, and supported. In this role, you will:

• Welcome and intake guests with empathy and respect, ensuring a trauma-informed, guest-centered approach
• Support nightly operations by overseeing bed assignments, check-ins, and transitions with calm and care
• Respond to crises with compassion and composure, using de-escalation techniques and coordinating with emergency services when necessary
• Maintain a clean, safe, and secure environment so that all guests have a space that reflects dignity and respect
• Document guest interactions and facility needs clearly and promptly to help our team provide consistent, informed care
• Collaborate with colleagues, volunteers, and community partners to meet each guest’s needs through holistic and coordinated support
• Drive passenger vans when needed, assisting with guest transportation and personal belongings
• Adapt to both indoor and outdoor environments, including various weather conditions such as rain, heat, or cold

What We’re Looking For

We are looking for someone who leads with heart, patience, and integrity.

• A big-hearted, steady presence who remains calm under pressure, compassionate, and grounded in healthy boundaries
• A reliable teammate who can work independently, especially during evenings, weekends, and overnight shifts
• Experience and understanding of homelessness, mental health, or substance use challenges are highly valued
• Strong communication and documentation skills using basic computer programs
• High school diploma or equivalent required, related experience strongly preferred
• Valid driver’s license and readiness to drive when needed

Additional Benefits: Medical, Dental, & Vision Employee Plan Options

Hours

Day Shift: 8:00 AM- 4:30 PM

The Gathering Inn is an Equal Opportunity Employer and maintains a drug-free workplace.

Requirements

• High school diploma or equivalent
• Familiarity with issues related to homelessness, substance use disorders, mental illness, or physical ailments
• Experience in a healthcare or human services setting is a plus
• Basic computer skills for documentation and record keeping
• Ability to pass a Live Scan background check
• Availability for weekends, evenings, and overnight shifts