Case Manager

The Gathering Inn; North Highlands (AL); On-site; USD 33,000 - 44,000; Full time

Job summary

The Gathering Inn in North Highlands, AL is hiring a Case Manager to support unhoused guests toward stability through intake, care planning, and coordination with service providers. The role emphasizes confidentiality, collaboration with partners, and crisis support.

Full-time, non-exempt, 8:00 AM to 4:30 PM, $28/hour. Qualifications include a bachelor\'s degree with 1 year of experience (or an equivalent blend), or an associate\'s with 3 years, plus computer skills and ability to pass a Live

Qualifications

• Bachelor's degree with one year of experience or an equivalent blend of education and practical experience.
• Associate's degree with three years of experience will be considered.
• High school diploma and minimum five years of relevant experience acceptable.

Responsibilities

• Conduct comprehensive assessments of guests' needs and goals; develop individualized care plans with guests.
• Maintain accurate records of interactions, services, and outcomes using HMIS.
• Coordinate access to service providers; ensure eligibility and follow-through.
• Collaborate with community partners to arrange appointments, transportation, and referrals.
• Facilitate and lead classes or programs for guests.
• Uphold guest confidentiality and data privacy standards.
• Address behavioral concerns calmly and respectfully; maintain safety.
• Participate in staff meetings and trainings including De-Escalation, Motivational Interviewing, CPR and First Aid.

Skills

Empathetic

Calm under pressure

Good judgment

Communication skills

Education

Bachelor's degree + 1 year experience

Associate's degree + 3 years experience

High school diploma + 5 years experience

Job description

Since 2004, The Gathering Inn has compassionately reached out to individuals experiencing homelessness, aiming to welcome new beginnings and transform lives. Originally a winter-only shelter serving 40 individuals nightly, we have evolved into a multifaceted organization with multiple locations, serving nearly 500 individuals and families daily. Our mission is to meet people where they are, inspire hope, and walk alongside them on their journey to sustainable housing. Through our emergency shelter, permanent supportive housing, and medical respite care, we provide programs and support designed to empower guests toward self-sufficiency and long-term stability.

Why Join the Gathering Inn?

• Serve alongside a mission-driven team dedicated to restoring dignity and hope for 400+ unhoused individuals each night
• Be part of a community that values radical hospitality, compassion, and resilience
• Gain meaningful, lasting impact through direct outreach and crisis support

What You’ll Do

As a Case Manager, you play a vital role in helping guests move toward stability and self-sufficiency. You will:

• Conduct comprehensive assessments of guests' needs, strengths, and goals through initial intake, and develop individualized care plans in collaboration with guests
• Maintain accurate and up-to-date records of guest interactions, services provided, and outcomes, utilizing the Homeless Management Information System (HMIS)
• Coordinate access to service providers and resources, ensuring eligibility, follow-through, and seamless delivery of support
• Work collaboratively with community partners to advocate for guests, schedule appointments, arrange transportation, and make referrals
• Facilitate and lead assigned classes or programs for guests
• Uphold guest confidentiality and data privacy standards
• Address behavioral concerns calmly and respectfully, maintaining safety and harmony
• Participate in staff meetings, in-service training, and other professional development opportunities, including De-Escalation, Motivational Interviewing, CPR, and First Aid

What We're Looking For

We are seeking someone with a big heart and steady presence:

• Calm under pressure, empathetic, and able to uphold healthy boundaries
• Reliable, independent, and capable of exercising sound judgment
• Experience with homelessness, mental health, or substance use challenges is highly value

Schedule:

Monday - Friday, 8:00 AM- 4:30 PM

Status:

Full-Time, Non-Exempt

Compensation:

$28/hour

Requirements

Minimum Qualifications

• A bachelor's degree with one year experience or an equivalent blend of educational qualifications and practical experience is necessary. This could include a high school diploma and a minimum of five years of relevant experience. Alternatively, candidates with an associate's degree and three years of experience will also be considered.
• Computer skills for documentation and record-keeping.
• Ability to pass a Live Scan background check