Specialist, Customer Support - REMOTE

Ubique Group; Canton (GA); Remote; USD 35,000 - 55,000; Full time

Job summary

An innovative company is looking for a Customer Support Specialist to enhance the customer experience in the furniture industry. This role involves resolving issues related to damages and defects while providing exceptional service. You will manage inquiries, coordinate with different departments, and ensure timely resolutions. With a focus on effective communication and relationship-building, this position offers a chance to be part of a dynamic team that values customer satisfaction. Enjoy a competitive benefits package and the opportunity to work remotely in a supportive environment.

Benefits

Major medical, dental, and vision coverage

Free Employee Assistance Program

401K Retirement Plan

Employee discount on products

9 paid holidays

1 floating holiday

Up to 13 PTO days annually

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.

Responsibilities

• Provide quality customer service at every inquiry step.
• Manage personal case queues and close claims timely.
• Analyze claims thoroughly before providing resolutions.

Skills

Effective verbal and written communication skills

Ability to establish and maintain effective relationships

Proficiency in Office Suite (Outlook, Word, Excel, Teams)

Research and multitasking skills

Proficient keyboarding skills

Time management skills

Education

High school diploma or equivalent

Customer service experience

Tools

Office Suite (Outlook, Word, Excel, Teams)

Job description

Join to apply for the Specialist, Customer Support - REMOTE role at Ubique Group.

Ubique Group is a digital-forward, consumer-driven company with an extensive portfolio of furniture brands, offering a wide range of furniture solutions. With over 20 years of experience, we focus on transforming the shopping experience into an inspiring journey.

Position Summary:

The Customer Support Specialist will provide excellent service by resolving issues related to damages, defects, warehouse errors, and carrier problems after freight leaves our distribution centers.

Responsibilities:

• Provide quality customer service at every inquiry step.
• Maintain processes and ensure proper resolution of issues.
• Manage personal case queues and close claims timely.
• Communicate proactively and professionally via email and call-based software.
• Coordinate with other departments to resolve product or issue-related concerns.
• Address all issues promptly through email inbox management.
• Gather critical data on high-priority issues and products.
• Analyze claims thoroughly before providing resolutions.

Required Skills/Abilities:

• Effective verbal and written communication skills.
• Ability to establish and maintain effective relationships.
• Follow written and verbal instructions.
• Proficiency in Office Suite (Outlook, Word, Excel, Teams).
• Research and multitasking skills.
• Proficient keyboarding skills; touch typing preferred.
• Time management skills preferred.

Education and Experience:

• High school diploma or equivalent.
• Customer service experience preferred.

Physical Requirements:

• Prolonged sitting and working on a computer.
• Ability to lift 15 pounds.

Benefits:

We offer a competitive package including:

• Major medical, dental, and vision coverage with no waiting period.
• Free Employee Assistance Program.
• 401K Retirement Plan.
• Employee discount on products.

Additional benefits include 9 paid holidays, 1 floating holiday, and up to 13 PTO days annually.