Specialist, Customer Success Support - Remote

Ubique Group; Canton (GA); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading company in furniture brands is seeking a Specialist in Customer Success Support to deliver high-quality customer service. This fully remote role involves managing customer orders, issues, and communications in a fast-paced environment, ensuring customer satisfaction and effective problem resolution.

Benefits

Medical, dental, and vision coverage

401K with match

Free Employee Assistance Program

Employee discount on products

On-demand pay option

9 paid holidays

1 floating holiday

Up to 13 PTO days annually

Qualifications

• Excellent communication and active listening skills.
• Service-oriented with proficient computer skills.
• Ability to handle complex customer issues independently.

Responsibilities

• Manage orders, cancellations, and modifications.
• Interact with customers regarding order status.
• Resolve customer problems and maintain records.

Skills

Communication

Active Listening

Problem Solving

Tools

Computer Skills

Job description

Specialist, Customer Success Support - Remote

Join to apply for the Specialist, Customer Success Support - Remote role at Ubique Group.

Ubique Group is a digital-forward, consumer-driven company with an extensive portfolio of furniture brands. With over 20 years of experience, we excel in transforming the shopping experience into an inspired journey. We are committed to delivering high-quality customer service and fostering a supportive community of passionate individuals.

Job Summary: The Customer Success Specialist manages orders, cancellations, and modifications, ensuring high-quality communication and issue resolution with customers and dealers.

Essential Functions:

• Interact with internal and external customers regarding order status, modifications, and cancellations.
• Process up to 30 orders and resolve up to 30 cases daily.
• Follow up on pending cases weekly to reach resolution.
• Address customer problems and concerns effectively.
• Maintain detailed records of inquiries and resolutions.

Qualifications:

• Excellent communication and active listening skills.
• Service-oriented with proficient computer skills, capable of multitasking across three screens.
• Ability to handle complex customer issues independently and meet deadlines in a fast-paced environment.
• Strong integrity and commitment to customer satisfaction.
• Problem-solving skills and ability to implement improvements.

Physical Requirements:

• Prolonged sitting and computer work.
• Ability to lift 15 pounds.

Benefits:

• Fully remote position.
• Medical, dental, and vision coverage.
• Free Employee Assistance Program.
• 401K with match.
• Employee discount on Ubique Group products.
• On-demand pay option.

Additional perks include 9 paid holidays, 1 floating holiday, and up to 13 PTO days annually. We are an equal opportunity employer.