Customer Success Specialist

Jonas Software; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company specializing in software solutions seeks a Customer Success Specialist to be the critical point of contact for clients. This 100% remote role involves managing customer inquiries, troubleshooting issues, and building lasting relationships. Ideal candidates will possess a Bachelor's degree and have 1-3 years of experience in customer support or success. The company promotes a culture of continuous learning and aims to enhance customer satisfaction through effective support.

Qualifications

• 1-3 years of experience in customer-facing roles (support, success, or related).
• Excellent written, verbal, and interpersonal communication skills.
• Technical troubleshooting skills and the ability to manage multiple tasks.

Responsibilities

• Handle customer inquiries efficiently via email, chat, and phone.
• Investigate and troubleshoot a wide range of customer issues.
• Build strong relationships with customers to ensure 100% satisfaction.

Skills

Communication

Problem Solving

Customer Focus

Education

Bachelor’s Degree

Tools

Microsoft Excel

CRM Tools (e.g., Zendesk, Salesforce)

Job description

The Customer Success Specialist serves as a critical point of contact for customers, providing timely, empathetic, and effective support to ensure a positive experience. While the position is currently more reactive in nature—responding to inquiries, troubleshooting, and guiding customers—it is intended to evolve toward a more proactive model, focusing on customer retention, engagement, and value realization.

As a 100% remote company, CampSite offers flexibility and work-life balance while promoting a culture of continuous learning and growth with ample opportunities for professional development. Honesty and trust form the foundation of our company culture. We believe in transparent communication, fostering an environment where every team member feels heard, respected, and valued.

Customer service is a fundamental pillar of our company. We are passionate about building long-lasting relationships with our clients and providing unparalleled support. We go above and beyond to ensure their success and satisfaction, understanding that their achievements directly reflect on our own. Every employee at CampSite has the opportunity to make a real impact, contributing their unique skills and ideas to shape the future of our organization and the summer camp industry as a whole.

Responsibilities:

Handle Customer Inquiries : Receive and respond to client inquiries quickly and efficiently via email, chat, and phone.

Troubleshoot and Problem Solve : Investigate, troubleshoot, and problem-solve a wide range of technical and customer issues.

Internal Collaboration : Collaborate with cross-functional teams, including internal teams for escalations and product and development teams for feedback, to diagnose issues and come to an expeditious resolution.

Documentation and Resources : Create and maintain customer support articles for new/updated features and functionality, contribute to internal knowledge bases, and assist in creating customer-facing documentation and resources (e.g., help articles, FAQs).

Customer Relationships & Satisfaction : Build strong relationships with customers, ensuring trust and 100% satisfaction. Participate in customer follow-ups to ensure resolution satisfaction and identify potential risks.

Product Feedback : Share customer feedback and functionality requests with appropriate teams, such as Product Management. Identify trends in support issues.

Product Review : Review and test new product functionality.

Process Improvement : Contribute ideas for improving processes, tools, and the overall customer experience.

Community Support : Support community-driven initiatives such as forums or webinars, as needed.

Education : Bachelor’s Degree or relevant experience

Experience & Knowledge :

1–3 years of experience in a customer-facing role (support, success, or related), including previous experience in a Customer Support & Training Role

Communication: Excellent written, verbal, and interpersonal communication skills are required

Problem Solving: Strong problem-solving abilities and technical troubleshooting skills are essential, including the ability to quickly diagnose customer issues and provide seamless resolutions. Conflict management skills are also noted.

Work Style: Must be a self-starter with a strong work ethic and superior attention to detail. Demonstrated ability to manage multiple tasks and priorities effectively and the ability to work independently on multiple projects simultaneously with minimal direction are required.

Customer Focus: Empathy, patience, a customer-first mindset, and being friendly and outgoing are key traits.

Technical & Software Skills: Strong knowledge of Microsoft Excel is required. The ability to learn new programs quickly is essential. Technical experience is preferred. Familiarity with SaaS products and customer lifecycle concepts is preferred.. Experience with CRM or help desk tools such as Zendesk, Salesforce, or similar systems is strongly preferred.

Industry Knowledge (Preferred): Knowledge of Day & Residential Summer Camp administrative processes is a big plus.

#LI-PP1

Business Unit:

Campsite

Job Description:

The Customer Success Specialist serves as a critical point of contact for customers, providing timely, empathetic, and effective support to ensure a positive experience. While the position is currently more reactive in nature—responding to inquiries, troubleshooting, and guiding customers—it is intended to evolve toward a more proactive model, focusing on customer retention, engagement, and value realization.

As a 100% remote company, CampSite offers flexibility and work-life balance while promoting a culture of continuous learning and growth with ample opportunities for professional development. Honesty and trust form the foundation of our company culture. We believe in transparent communication, fostering an environment where every team member feels heard, respected, and valued.

Customer service is a fundamental pillar of our company. We are passionate about building long-lasting relationships with our clients and providing unparalleled support. We go above and beyond to ensure their success and satisfaction, understanding that their achievements directly reflect on our own. Every employee at CampSite has the opportunity to make a real impact, contributing their unique skills and ideas to shape the future of our organization and the summer camp industry as a whole.

Responsibilities:

• Handle Customer Inquiries : Receive and respond to client inquiries quickly and efficiently via email, chat, and phone.

• Troubleshoot and Problem Solve : Investigate, troubleshoot, and problem-solve a wide range of technical and customer issues.

• Internal Collaboration : Collaborate with cross-functional teams, including internal teams for escalations and product and development teams for feedback, to diagnose issues and come to an expeditious resolution.

• Documentation and Resources : Create and maintain customer support articles for new/updated features and functionality, contribute to internal knowledge bases, and assist in creating customer-facing documentation and resources (e.g., help articles, FAQs).

• Customer Relationships & Satisfaction : Build strong relationships with customers, ensuring trust and 100% satisfaction. Participate in customer follow-ups to ensure resolution satisfaction and identify potential risks.

• Product Feedback : Share customer feedback and functionality requests with appropriate teams, such as Product Management. Identify trends in support issues.

• Product Review : Review and test new product functionality.

• Process Improvement : Contribute ideas for improving processes, tools, and the overall customer experience.

• Community Support : Support community-driven initiatives such as forums or webinars, as needed.

Education : Bachelor’s Degree or relevant experience

Experience & Knowledge :

• 1–3 years of experience in a customer-facing role (support, success, or related), including previous experience in a Customer Support & Training Role

• Communication: Excellent written, verbal, and interpersonal communication skills are required

• Problem Solving: Strong problem-solving abilities and technical troubleshooting skills are essential, including the ability to quickly diagnose customer issues and provide seamless resolutions. Conflict management skills are also noted.

• Work Style: Must be a self-starter with a strong work ethic and superior attention to detail. Demonstrated ability to manage multiple tasks and priorities effectively and the ability to work independently on multiple projects simultaneously with minimal direction are required.

• Customer Focus: Empathy, patience, a customer-first mindset, and being friendly and outgoing are key traits.

• Technical & Software Skills: Strong knowledge of Microsoft Excel is required. The ability to learn new programs quickly is essential. Technical experience is preferred. Familiarity with SaaS products and customer lifecycle concepts is preferred.. Experience with CRM or help desk tools such as Zendesk, Salesforce, or similar systems is strongly preferred.

• Industry Knowledge (Preferred): Knowledge of Day & Residential Summer Camp administrative processes is a big plus.

#LI-PP1

Business Unit:

Campsite

Scheduled Weekly Hours:

40

Number of Openings Available:

1

Worker Type:

Regular

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

About the company

Jonas Software invests in the people, products, and services that help build your organization. Join our family of over 100 vertical market software companies today!

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