Product Specialist - India (Customer Support + Success) (Remote)

PriceLabs; Chicago (IL); Remote; USD 40,000 - 60,000; Full time

Job summary

PriceLabs is seeking a Product Specialist to enhance customer experience and uphold service standards. This entry-level role offers growth opportunities across departments in a remote-first environment. Candidates should be empathetic, analytical, and possess strong communication abilities, contributing to our mission of optimizing pricing strategies for the hospitality industry.

Benefits

Remote-first organization

Work with a global team

Empowerment and open communication culture

Qualifications

• Curiosity and a problem-solving mindset.
• Solid verbal and written communication skills.
• Ability to handle customer inquiries with patience.

Responsibilities

• Taking ownership of customer issues and resolving them.
• Providing product walkthroughs and feedback.
• Answering customer inquiries via multiple communication channels.

Skills

Empathy

Problem-solving

Analytical skills

Communication skills

Education

Experience in customer support or startup environment

Tools

Databases

Microsoft Excel

PowerPoint

Zohodesk or support/service software

Job description

About The Role

In the Product Specialist role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their businesses. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards.

If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to different departments (Data Science, Sales & Success, Marketing, etc.), eventually.

This is a night shift role: 6 PM to 2:30 AM IST, and any five (5) days of the week.

Key Responsibilities

• Taking ownership of customer issues reported and seeing problems through to resolution
• Conducting product walkthroughs and providing resolutions to customers' queries
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Answering questions over email, phone calls, & live video calls.
• Finding ways to go above & beyond to help customers
  
  

About You

• Empathy, and patience.
• Curiosity and a problem-solving mindset.
• Previous experience at a start-up or in a customer support role.
• Strong analytical background - our product is very math and numbers-heavy!
• Solid verbal, written, presentation, and interpersonal communication skills
• Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint
• Experience working with Zohodesk or other support/service software
  
  

How to apply for this position?

Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder.

Tip: Avoid using AI-generated responses. We want to hear from you!

About PriceLabs

PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.

With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.

Every day, we price over 500,000+ listings globally across 150+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.

In 2025, we scaled to;

• 500K+ properties
• 250+ globally remote team
• 60K+ customers worldwide
• 36% diversity
  
  

Industry Awards Won

• SaasBoomi 2021
• The Shortyz 2020
• The Shortyz 2023
  
  

We continue to grow exponentially backed by a strong team to take us to the next level.

Why join PriceLabs?

• We are a remote-first organization and accept work from home as the norm.
• Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here)
• Work with a global team (15 countries and counting) of passionate individuals that accept open communication, empowerment, and a shared focus on customer success.
• We are a freemium product, so marketing leads the charge on customer acquisition.
  
  

PriceLabs is an equal opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.