Manager, Customer Business

Bay Valley Foods; Oak Brook (IL); Hybrid; USD 102,000 - 152,000; Full time

Benefits offered by this job

401(k) with employer match

Paid time off

Tuition reimbursement

Educational platform access

Employee resource groups

Wellness programs

Job summary

TreeHouse Foods is seeking a Manager, Customer Business to support our Oak Brook, IL sales organization as the primary contact for key customers. This hybrid role reports to the corporate office and requires travel 20-60% to manage customer performance, forecast accuracy, and annual revenue/margin goals.

You will lead customer relationships, pricing initiatives, and cross-functional collaboration to drive growth and meet business objectives.

Qualifications

• Bachelor's degree in Business, Finance, or related field is required.
• 5+ years of business experience in sales or related field is required.
• Retail grocery channel experience, including Topco, is required.
• Excellent oral, written, and interpersonal communication skills are required.
• Strong analytical skills and ability to use data to drive pricing strategies and forecasts are required.

Responsibilities

• Maintain strong customer relationships and act as primary TreeHouse Foods contact for assigned customers.
• Manage customer communication, reactions, and expectations.
• Resolve customer issues in partnership with Customer Service and Customer Supply Chain.
• Gather customer feedback and provide insights to the business unit.
• Sell the customer-specific value proposition and execute division selling and pricing initiatives.
• Represent the customer to business unit teams to develop short- and long-term opportunities.
• Deliver forecast accuracy and support demand planning inputs.
• Develop customer operating plans with Commercial Finance and inputs into planning tools.
• Work with teams to limit allocation risk.
• Monitor the customer book of business and analyze whitespace opportunities to address core SKU voids.

Skills

Sales experience

Customer relations

Analytical skills

Communication skills

Financial acumen

MS Office

Salesforce

Education

Bachelor's degree in Business/Finance

Tools

Salesforce

ERP systems

BI tools

SharePoint

Job description

Employee Type:

Full time

Location:

IL Oak Brook

Job Type:

Field Sales

Job Posting Title:

Manager, Customer Business

About Us:

TreeHouse Foods is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our future.

Named one of America’s Best Large Employers by Forbes Magazine, we are proud to live by a strong set of values and strive to “Engage and Delight – One Customer at a Time.” Guided by our values— Own It, Commit to Excellence, Be Agile, Speak Up, and Better Together. We are a diverse team driven by integrity, accountability, and a commitment to exceptional results. We embrace change, prioritize continuous learning, and foster collaboration, transparency, and healthy debate. Together, we set each other up for success to achieve enterprise-wide goals.

What You Gain:

• Competitive compensation and benefits program with no waiting period – you’re eligible from your first day!

• 401(k) program with 5% employer match and 100% vesting as soon as you enroll.

• Comprehensive paid time off opportunities, including immediate access to four weeks of vacation, five sick days, parental leave and 11 company holidays (including two floating holidays).

• Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform – DevelopU – with more than 10,000 free courses to support you along the way.

• An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups.

• Access to our wellness and employee assistance programs.

Job Description:

About the Role:

We are seeking a Manager, Customer Business, based out of our corporate office in Oak Brook, IL, to support our sales organization and serve as the primary point of contact for assigned customers. This role is accountable for overall customer performance, forecast accuracy, and achievement of annual revenue and margin goals. This role manages customer relationships, supports customer-supplier scorecard performance, and partners cross-functionally to resolve issues, identify growth opportunities, and execute sales and pricing initiatives.

You’ll add value to this role by performing various functions including, but not limited to:

• Maintain strong customer relationships and serve as the primary TreeHouse Foods point of contact for assigned customers.
• Manage customer communication, reactions, and expectations.
• Resolve customer issues in partnership with Customer Service and Customer Supply Chain.
• Gather customer feedback and provide insights and recommendations to the business unit.
• Sell the customer-specific value proposition and execute division selling and pricing initiatives.
• Represent the customer to business unit teams to develop short- and long-term business opportunities.
• Deliver forecast accuracy and support demand planning inputs.
• Account for accurate demand plans and inputs into planning tools, address gaps to the customer’s annual strategic plan, and develop customer annual operating plans with Commercial Finance.
• Work with Customer Service, Customer Supply Chain, and Sales Leadership to limit allocation risk.
• Monitor the customer book of business and analyze whitespace opportunities to address core SKU voids.

Important Details:

• This is a full-time, hybrid role based out of our Oak Brook, IL office.
• Travel 20-60% is required.
• The anticipated compensation for this position ranges from $101,600 to $152,400 annually. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics and business or organizational needs. For certain roles, the successful candidate may be eligible for annual discretionary merit compensation award, bonus and equity pay.

You’ll fit right in if you have:

• Bachelor’s degree in Business, Finance, or a related field is required.
• Minimum of 5+ years of business experience in sales or a related field is required.
• Retail grocery channel experience, including Topco experience, is required.
• Excellent oral, written, and interpersonal communication skills are required.
• Effective relationship-building skills are required.
• Strong analytical skills, including the ability to use data to drive product and pricing strategies and understand impacts on production forecasts, are required.
• Solid financial acumen, including understanding of P&L and pricing implications to optimize bid strategies and trade funding, is required.
• Proficiency in Microsoft Office is required.
• Experience with Salesforce, Circana Unify+, business intelligence tools, ERP systems, and SharePoint is preferred.
• Strong management, problem-solving, multitasking, prioritization, and stakeholder communication skills are required.
• The ability to translate insights and analytics into customized strategic account plans is required.

At TreeHouse Foods, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work to help us “Engage and Delight – One Customer at a Time”.TreeHouse Foods is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should [e-mail]