Associate Specialist, Logistics

RXO Inc.; Southfield (MI); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical/dental/vision plans

Paid time off

Employee Assistance Program (EAP)

Career and leadership development

Job summary

RXO Inc. is seeking an Associate Specialist, Logistics in Southfield, MI. The role focuses on coordinating pickups and deliveries, communicating with drivers and customers, and updating the dispatch system with accurate information.

You will manage inquiries, monitor runs, and support problem resolution while contributing to efficient transportation solutions. Ideal candidates demonstrate strong organizational skills, multitasking ability, and experience handling high phone volumes in fast-paced

Qualifications

• Strong organizational and time management abilities for a fast-paced environment.
• Excellent phone communication skills with customers and drivers.
• Proficiency with basic computer tasks and Microsoft Office suite.

Responsibilities

• Monitor and track pickups and deliveries, and notify customers of deviations.
• Answer incoming driver and customer calls/emails and address their needs.
• Call and obtain updates from drivers/carriers and input data into the dispatch system.
• Communicate issues with customers and drivers as they arise.
• Monitor and update all Active Run problems.

Skills

Organizational skills

Time management

Multitasking

Phone communication

Microsoft Office

Customer service

Tools

Microsoft Office

Job description

## Associate Specialist, LogisticsApply: Southfield, Michigan: Full time: Posted Today: JR105654**Accelerate your career at RXO** RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.As an Associate Specialist, Logistics, you will deliver exceptional service to our customers and drivers before, during and after the call. **What your day-to-day will look like:**· Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule· Answer incoming driver and customer calls/emails, and take care of their needs· Call and get updates from drivers/carriers and input accurate information into the dispatch system· Communicate any issues with customers/drivers· Monitor and update all Active Run problems **At a minimum, you’ll need:**· Strong organizational and time management skills, including multitasking and managing customer expectations in a fast-paced environment· Basic computer skills **It’d be great if you also have:**· Availability to work a flexible schedule, including planned and unplanned overtime, which may include weekends· Experience dealing with high phone volume in a deadline-driven environment· Strong driver and customer interaction experience· Experience with Microsoft Office· Excellent phone communication skills· Knowledge of the transportation industry**Does this sound like you? Check out what else RXO has to offer.****Why Join Us:****Our Benefits*** Comprehensive medical, dental, and vision plans* 401(k) retirement plan with up to 5% company match* Pre-tax accounts to help streamline eligible expenses* Company-paid disability and life insurance* Employee Assistance Program (EAP)* Career and Leadership Development Programs* Paid time off, company holidays, and volunteer days**Our Culture**Our values are the key to our unique culture and our ability to deliver for everyone we serve.We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.**The Next Step** Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.