Customer Operations Representative

RXO Inc.; Ann Arbor (MI); Hybrid; USD 36,000 - 56,000; Full time

Benefits offered by this job

Medical/dental/vision plans

401(k) with company match

Pre-tax accounts

Job summary

RXO Inc. is seeking a Customer Operations Representative in Ann Arbor, MI to support sales with key accounts, enter loads, schedule pickups, and track shipments from start to finish.

You will communicate status updates to customers and ensure accurate TMS input for billing and reporting. The ideal candidate will have 1 year of sales or customer service experience, strong communication skills, and the ability to work in a fast-paced environment.

Qualifications

• 1 year of sales or customer service experience.
• 1 year of related experience and/or training in transportation.
• Strong attention to detail and follow-up skills.
• Excellent verbal and written communication skills.

Responsibilities

• Support Sales by managing the branch’s key accounts.
• Enter loads and confirm notes about the status of shipments.
• Schedule pickup and delivery appointments with warehouses and customers.
• Track the status of shipments from inception to delivery and communicate with the customer on the status.
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure entries are accurate and complete.
• Communicate shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group.
• Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting.
• Monitor report cards.

Skills

Verbal & written comms

Self-motivation

Adaptability

TMS

Tools

TMS

Job description

**Accelerate your career at RXO** RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.As the Representative, Customer Operations, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience.**What your day-to-day will look like:*** Support Sales with managing the branch’s key accounts* Enter loads and confirm notes about the status of shipments* Schedule pickup and delivery appointments with warehouses and customers* Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments* Handle any issues that arise on shipments and share information and updates with the customer* Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete* Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group* Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting* Monitor report cards**At a minimum, you’ll need:*** Excellent verbal and written communication skills* Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment* The ability to work in a fast-paced environment**It’d be great if you also have:*** 1 year of sales or customer service experience* 1 year of related experience and/or training, and a general understanding of the transportation industry* Solid attention to detail and follow-up skills with experience identifying and resolving problemsIn this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background is, the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.**Does this sound like you? Check out what else RXO has to offer.****Why Join Us:****Our Benefits*** Comprehensive medical, dental, and vision plans* 401(k) retirement plan with up to 5% company match* Pre-tax accounts to help streamline eligible expenses* Company-paid disability and life insurance* Employee Assistance Program (EAP)* Career and Leadership Development Programs* Paid time off, company holidays, and volunteer days**Our Culture**Our values are the key to our unique culture and our ability to deliver for everyone we serve.We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.**The Next Step** Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.