Specialist CSX

Henkel Corporation; Bridgewater Township (NJ); On-site; USD 52,000 - 65,000; Full time

Job summary

Henkel Corporation in the United States is seeking a customer service professional focused on the order-to-cash lifecycle. You will serve as the primary point of contact for assigned accounts, building strong relationships through proactive communication and issue resolution.

You will coordinate with Sales, Supply Chain, Pricing, Logistics, and other internal partners, documenting interactions in Salesforce and using SAP to monitor orders, inventory, pricing, and shipments.

Responsibilities

• Serve as the primary point of contact and customer advocate for assigned accounts throughout the order-to-cash lifecycle.
• Build strong customer relationships through proactive communication, issue resolution, and management of customer expectations.
• Coordinate with Sales, Supply Chain, Pricing, Logistics, and other internal partners to resolve order, supply, pricing, and service-related issues.
• Manage customer interactions, cases, and account activities in Salesforce while ensuring timely follow-up and accurate documentation.
• Use SAP to review and manage customer orders, inventory availability, pricing, shipment status, and delivery commitments.
• Identify root causes of customer issues, escalate when necessary, and drive resolution to improve the overall customer experience.
• Capture customer feedback and identify opportunities for process improvements, efficiency gains, and enhanced service delivery.

Tools

Salesforce

SAP

Job description

About this Position

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.

This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.

Dare to learn new skills, advance in your career and make an impact at Henkel.

What you´ll do

• Serve as the primary point of contact and customer advocate for assigned accounts throughout the order-to-cash lifecycle.
• Build strong customer relationships through proactive communication, issue resolution, and management of customer expectations.
• Coordinate with Sales, Supply Chain, Pricing, Logistics, and other internal partners to resolve order, supply, pricing, and service-related issues.
• Manage customer interactions, cases, and account activities in Salesforce while ensuring timely follow-up and accurate documentation.
• Use SAP to review and manage customer orders, inventory availability, pricing, shipment status, and delivery commitments.
• Identify root causes of customer issues, *escalate* when necessary, and drive resolution to improve the overall customer experience.
• Capture customer feedback and identify opportunities for process improvements, efficiency gains, and enhanced service delivery.