On Site Representative Automotive

Henkel Corporation; Louisville (KY); On-site; USD 70,000 - 95,000; Full time

Job summary

Henkel Corporation is seeking a Field Service Engineer to manage service and technical support for Henkel products at a major automotive OEM. You will perform daily tests and quality audits, record results, and report to customer management.

The role requires effective communication with plant personnel at all levels and collaboration with sales and technical teams. You will develop account management and service strategies to cultivate new business opportunities, while providing

Qualifications

• Experience in field service for automotive OEMs preferred.
• Ability to perform daily tests and quality audits.
• Strong communication with plant personnel at all levels.

Responsibilities

• Oversee service and technical support for Henkel products at a major automotive OEM.
• Perform daily tests and quality audits to ensure processes meet specifications.
• Record results and report to customer management.
• Communicate effectively with plant personnel at all levels.
• Develop account management, service and sales support strategies to cultivate new business.
• Provide technical and product management support across multiple technology platforms.
• Champion site continuous-improvement projects for process efficiencies.
• Daily troubleshooting to resolve customer issues.
• Collaborate with internal/external sales teams and customers.
• Interact daily with customers at all organizational levels.

Skills

Account management

Customer service

Communication

Quality audits

Problem solving

Field service

Job description

About this Position

AtHenkel, you'll be part of an organization that's shaping the future throughinnovation, sustainability and collaboration. With our trusted brands likePersil®, 'all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edgetechnologies, you'll have countless opportunities to explore new paths andgrow.

Thisposition is with our Adhesive Technologies business unit - where we empower ourpeople to transform industries and provide our customers with a competitiveadvantage through adhesives, sealants and functional coatings.

Dare to learn new skills, advance in your career andmake an impact at Henkel.

What you'll d0

• Job Summary: Manage service and technical functions for Henkel products at a major automotive OEM
• Essential Duties and Responsibilities:
• Responsible for working with automotive pretreatment systems, automotive sealing and adhesive systems and additional process areas. Includes:
• Performing daily tests and quality audits to ensure processes are within specifications.
• Recording results and providing reports to customer management and staff.
• Communicate effectively with plant personnel at all levels.
• Develop effective account management, service & sales support strategies, and activities to cultivate new business opportunities to provide an outstanding field service and support commitment.
• Develop, manage, and apply organizational resources to provide excellent customer and technical support.
• Ensure the rapid resolution of problems and provide technical and product management support across multiple technology platforms.
• Maintain high standards and professional image of the company.
• Order Henkel product, track shipments, monitor inventory levels and usages of Henkel products.
• Champion site continuous-improvement projects that result in process efficiencies and recognized value. Analysis of Problems: Daily troubleshooting to resolve customer issues internally and externally.
• Decision Making: Autonomy required at customer facilities on a daily basis.
• Decision making internally and externally related to projects, due dates and general follow-up with internal and external contacts.
• Internal and External Relations: Position will work closely with internal and external sales teams, sales management, and technical service employees.
• Position requires daily interaction with customers at all levels of their organization.