Specialist, Controlled Substances Compliance - Analyst

Endo Pharmaceuticals; Hazelwood (MO); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Par Health is seeking a Specialist, Controlled Substances Compliance - Analyst to review direct customer orders flagged for compliance, perform follow-ups, and support the Suspicious Order Monitoring Team. The role involves ensuring SOPs are followed, maintaining KYC materials, and coordinating with sales and compliance staff to reduce risk.

The position emphasizes thorough documentation, attention to detail, and timely escalation when needed, with opportunities to contribute to policy

Qualifications

• Bachelor's degree or equivalent relevant experience, including statistical analysis preferred.

Responsibilities

• Review direct customer orders flagged for review and recommend disposition per SOPs.
• Coordinate with National Account Directors and Product Managers to gather information for decision making on flagged orders.
• Review customer forecasts for focus products.
• Contact direct customers for due diligence information as needed.
• Create and maintain documentation for DEA reporting of suspicious orders.
• Review Direct Order Dashboard and other data to detect patterns related to specific customers.
• Track metrics for SOMT reporting.

Education

Bachelor's degree or equivalent relevant experience

Job description

Why Us?

At Par Health, we believe great healthcare is built on getting the essentials right. We're looking for passionate, talented individuals who share our commitment to improving lives. With a global workforce, we lead with pride and purpose-prioritizing quality and safety while fostering a culture of continuous improvement, accountability, and teamwork. Elevating the Essentials isn't just our tagline, it's the higher standard we live by every day.

Job Description Summary

The Specialist, Controlled Substances Compliance - Analyst position reviews direct customer orders flagged for review and participates in a multi-level process to evaluate and recommend disposition of the order in accordance with Company policy; reviews customer questionnaires for completeness and accuracy and conducts appropriate follow-up with customers as necessary; audits internal processes to ensure compliance with Company policies and procedures; facilitates activities of the Suspicious Order Monitoring Team (SOMT).

Job Description

Essential Functions

Accountability

• Direct Customer Orders Reviewed & Dispositioned
• Conducts first-level review of direct customer orders flagged by Company algorithms and recommends whether they may be released per SOPs.
• Coordinates with the Commercial business unit representatives (National Account Directors and Product Managers) to gather the information (forecasts, etc.) necessary to aid decision making on flagged orders.
• Reviews customer forecasts for focus products
• Contacts direct customers for due diligence information when needed.
• Creates and maintains the documentation necessary to satisfy the DEA's requirement for the reporting of suspicious orders per record retention policy.
• Reviews Direct Order Dashboard and other Company data to detect patterns that may be related to a specific customer account.
• Track metrics for reporting to the SOMT.

Know Your Customer (KYC) Program

• Reviews direct customer KYC questionnaires for completeness and thoroughness.
• Schedules and participates in customer reviews with CS Compliance staff.
• Maintains KYC documents for all direct customers in accordance with SOPs.
• Evaluates effectiveness of SOPs, identifies changes that would enhance the process, and ensures that all change control documentation is implemented.

Support SOMT

• Assists with managing a program of media/internet source reviews to identify downstream customers to be further investigated.
• Facilitates SOMT Meetings and assists with preparation of meeting minutes.
• Prepares and send notices to DEA of pharmacy restrictions.
• Updates pharmacy review files upon receipt of due diligence from distributors and third-party consultants.
• Updates tracker (Excel spreadsheet) with pertinent information.
• Maintains and updates list of distributor terminations.

Organizational Relationship/Scope

Attention to Detail: Is thorough and precise in accomplishing a task through concern for all the areas involved, no matter how small; monitors and checks work or information and plans and organizes time and resources efficiently; double-checks the accuracy of information and work product to provide accurate and consistent work; provides information on a timely basis and in a usable form to others who need to act on it; remains aware and takes care of details that are easy to overlook or dismiss as insignificant; compares observations of finished work to what is expected to find inconsistencies.

Escalation Process Adherence: Understands the scope of his/her decision-making authority; sorts through the facts and personal knowledge level to determine if an issue can be managed effectively or if it needs to be elevated to someone with additional knowledge that would impact the outcome; does not much let time lapse prior to making the decision to let others know; clearly and concisely explains the issue to senior leadership; ensures handoff to the next level has occurred.

Priority Setting: Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and sets the trivial aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.

Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more dome in less time than others; can attend to a broader range of activities.

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Qualifications

Education

Bachelor's degree or equivalent relevant experience, including statistical analysis preferred.

Experience

Prior experience in Controlled Substances Compliance in the private secto