Specialist, Collections - Hybrid

XPO; North Richland Hills (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Life and disability insurance

13 days PTO

9 paid holidays

401(k) with company match

Education assistance

Job summary

XPO is seeking a Collections Specialist for a hybrid role in the US. You will handle high-volume accounts, generate and analyze AR reports, and coordinate with internal teams to resolve delinquencies. Proficiency in Excel and MS Office is required, with knowledge of Mainframe/Oracle/GetPaid systems beneficial.

A strong work ethic and multitasking ability are essential. The position offers competitive compensation and comprehensive benefits, including health insurance from day one, life and

Qualifications

• 1 year of high-volume collection experience.
• Proficiency with Microsoft Office products including Excel.
• High school diploma or equivalent required.
• Knowledge of Mainframe, Oracle, and GetPaid systems.
• Ability to prioritize and manage multiple responsibilities.
• Strong work ethic and attention to detail.

Responsibilities

• Generate reports, identify invoices, upload documents, manage AR and notate changes in systems.
• Manage accounts receivable to ensure timely data input of debt resolution in third-party systems.
• Engage EDI onboarding team for transmissions and mapping success or failure and resolve root causes.
• Identify billing, pricing, and accessorial trends to report to the collector.
• Monitor payment status from third-party system and update internal records.

Skills

Collections experience

Excel

MS Office

Multitasking

Attention to detail

Problem solving

Education

High school diploma or equivalent

Tools

Mainframe

Oracle

GetPaid

Job description

Career Opportunities: Specialist, Collections - Hybrid (389671)

Requisition ID389671-Posted09/09/2026-US

What you’ll need to succeed as a Collections Specialist at XPO

• 1 year of high-volume collection experience
• Experience with Microsoft Office products including Excel

Preferred qualifications:

• High school diploma or equivalent education
• Solid knowledge of Mainframe, Oracle, and GetPaid systems
• Understanding of rule sets/rate aids and contracts
• Ability to prioritize and manage multiple responsibilities
• Incredible work ethic, strong attention to detail
• Goal-oriented with solid problem-solving skills

About the Collections Specialist job

Pay, benefits and more.

• C ompetitive compensation package
• Full health insurance benefits are available on day one
• Life and disability insurance
• Earn up to 13 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance

What you’ll do on a typical day:

• Generate reports, identify invoices, upload documents, manage AR and notate changes back to pay agent auditor and XPO internal systems.
• Manage accounts receivable to ensure timely data input of outstanding debt resolution in third-party systems.
• Manage and engage EDI onboarding team for transmissions/mapping success or failure and correct to ensure root cause resolution and prompt payment.
• Identify trends regarding billing, pricing, and accessorial fee issues to report to the collector for identified customers.
• Monitor and maintain payment status from the third-party system and update the XPO internal system.

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here .