Specialist, Client Processing Representative

BNY; Jersey City (NJ); On-site; USD 52,000 - 85,000; Full time

Job summary

BNY is seeking a Specialist, Client Processing Representative in Jersey City, NJ to provide client service, process transactions, and support account reconciliations. The role emphasizes learning about clients and our products while delivering accurate processing and timely updates to client accounts.

Daily responsibilities include resolving routine issues, handling inquiries, and contributing to a positive client experience through a rotating schedule and collaborative teamwork.

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.

Responsibilities

• Provides client service and support to internal and external clients daily, including phone interaction, problem resolution, transaction processing, reconciliations and accounting services.
• Regularly updates client accounts in a timely manner.
• Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
• Demonstrates the ability and willingness to learn about our clients and our products.
• Monitors client inquiries, resolves non‑routine issues and escalates complex issues as needed.
• Participates in internal activities and initiatives designed to improve the client experience.
• Utilizes problem‑solving skills and best judgement to analyze information, and to provide our clients with information related to BNY products.

Skills

Client service

Communication

Problem solving

Adaptability

Education

High school diploma or equivalent

Job description

Job Description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Specialist, Client Processing Representative

Location: Jersey City, NJ

In this role, you’ll make an impact in the following ways

• Provides client service and support to internal and external clients daily, including phone interaction, problem resolution, transaction processing, reconciliations and accounting services.
• Regularly updates client accounts in a timely manner.
• Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
• Demonstrates the ability and willingness to learn about our clients and our products.
• Monitors client inquiries, resolves non‑routine issues and escalates complex issues as needed.
• Participates in internal activities and initiatives designed to improve the client experience.
• Utilizes problem‑solving skills and best judgement to analyze information, and to provide our clients with information related to BNY products.

To be successful in this role, we’re seeking the following

• High school or secondary school diploma or equivalent combination of education and experience required; Bachelor’s degree preferred.
• 5–7 years of total work experience preferred.
• Comfortable speaking directly with clients.
• Experience in an operational area and/or client services preferred.
• Rotating schedule: first month 11 am – 8 pm, then 7 am – 4 pm and 9 am – 6 pm.

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey, focus on your health, foster your personal resilience, and help you reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – underrepresented racial and ethnic groups, females, individuals with disabilities, and protected veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $52,000 and $85,000 per year at the commencement of employment. Base salary if hired will be determined on an individualized basis, including experience and market location, and is only part of the BNY total compensation package, which may also include commission earnings, discretionary bonuses, short‑ and long‑term incentive packages, and company‑sponsored benefit programs.

This position is at‑will and the company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, company or departmental performance, and market factors.