Specialist, Business Process Improvement & VOS

Vertiv Group Corporation; Westerville (OH); On-site; USD 80,000 - 110,000; Full time

Job summary

Vertiv, based in Westerville, Ohio, seeks a Specialist in Business Process Improvement and VOS to own defined phases across OTC, PTP, NPDI, SIOP, or Services in the Americas. You will partner with business leaders on policies, mentor peers, and drive process improvements with a disciplined, data-driven approach.

The role emphasizes stakeholder engagement, project ownership with light oversight, and opportunity identification for AI and automation within a fast-paced environment.

Qualifications

• Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, Computer Science, or related field.
• Introductory knowledge in project planning, development, management, and implementation.
• 4-8 years' experience in project management or exposure to OTC/PTP/NPDI/SIOP/Services.
• Strong English communication; good cross-functional liaison across levels.
• Experience with ERP financial applications (Oracle preferred) and Agile process improvement.

Responsibilities

• Own discrete OTC, PTP, NPDI, SIOP or Services project phases.
• Manage self with light oversight.
• Prepare flowcharts and reporting packages.
• Perform root cause analysis.
• Identify AI and automation opportunities.
• Liaise with Learning and Development.
• Plans change management communications.
• Executes training.
• Create and maintain projects in ServiceNow.

Skills

Project management

Agile

Stakeholder management

Root cause analysis

Data analysis

English communication

Education

Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, Computer Science, or related discipline

Introductory knowledge in project planning, development, management, and implementation

Tools

Oracle ERP

Microsoft Office

ServiceNow

Job description

POSITION SUMMARY

• The Specialist, Business Process Improvement & VOS owns discrete project phases across Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development and Introduction (NPDI), Sales Inventory and Operations Planning (SIOP), and/or Services within the Americas region.
• The Specialist manages working-level relationships within a function, partners with business leaders on policies and procedures, and serves as an informal mentor to peers.

RESPONSIBILITIES

• Process Breadth:
  • Independently navigates one process at the right depth
  • Knows what to ask and who to ask it
  • Earns SME trust through disciplined partnership
• Project Ownership:
  • Owns discrete OTC, PTP, NPDI, SIOP or Services project phases
  • Manages self with light oversight
  • Prepare flowcharts and reporting packages
  • Perform root cause analysis
  • Identify AI and automation opportunities
• Stakeholder Management:
  • Manages working-level relationships within a function
  • Beginning to navigate competing priorities
  • Partner with business leaders on policies and procedures
  • Liaise with Learning and Development
  • Plans change management communications
  • Executes training
• Problem Complexity:
  • Ambiguous problems with a familiar process
  • Develops structured approach with support
• People & Team Impact:
  • Informal mentor to peers
  • Models team norms
  • May lead small working groups
  • Demonstrates Vertiv Behaviors
• Tools & Methods:
  • Proficient with toolset
  • Utilize VOS governance to plan, facilitate, and manage BPI initiatives
  • Create and maintain projects in ServiceNow

QUALIFICATIONS

• Education:
  • Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, Computer Science, or related discipline.
  • Introductory knowledge in all areas of project planning, development, management, and implementation.
• Work Experience:
  • 4-8 years of experience in project management or exposure to at least one of the following processes: OTC, PTP, NPDI, SIOP, and/or Services.
  • Experience in an international and culturally diverse organization.
• Communication Skills:
  • Strong written and verbal communication skills in English; other languages are a plus.
  • Good communicator, confident in interacting with all levels of individuals across a variety of internal/external functions.
• Analytical Skills:
  • Ability to analyze data, make informed decisions, and solve complex problems.
  • Good attention to detail.
• Technical Skills:
  • Intermediate experience with ERP financial applications (Oracle preferred).
  • Proficient in Microsoft Office Suite.
  • Project management experience and familiarity with Agile process improvement.
  • Excellent problem-solving skills
  • Ability to work independently in a fast-paced environment.

PHYSICAL & ENVIRONMENTAL DEMANDS

• No special physical requirements.

TRAVEL REQUIREMENTS

• 10% travel required.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail].