Specialist Bank Lending Solution

Charles Schwab; Westlake (TX); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Paid vacation and volunteering time

Sabbatical after 5 years

Parental leave

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab Bank in Westlake, TX is seeking a Specialist, Bank Operations to support daily lending solutions and account maintenance. You will handle loan processing tasks (excluding underwriting) and respond to client inquiries to ensure an excellent client experience.

This on-site role emphasizes collaboration with teams across the Bank. You will work with Bank Services Team Managers, handle calls with clients and RIAs, and assist with Mortgage and HELOC product advances.

Qualifications

• 1-3 years of client service and/or operations experience.
• Ability to learn and navigate new systems.
• Willingness to work in a cross-functional team environment.
• Ability to complete multiple tasks within defined timeframes.
• Knowledge of banking regulations and policies.

Responsibilities

• Provide functional support for lending operations and servicing processes.
• Complete all aspects of loan processing with the exception of underwriting.
• Deliver detailed responses to questions, offering alternatives and ensuring an excellent client experience.
• Handle inbound and outbound servicing phone calls with clients and RIAs.
• Host phone calls with clients applying for Pledged Asset Loans.
• Work closely with Bank Services Team Managers to ensure smooth processing of applications and service requests.
• Support all other Bank Lending processes and projects to drive efficiency and partnership.

Skills

Client service experience

Learn new systems

Cross-functional teamwork

Multi-tasking

Banking regulations knowledge

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The Specialist, Bank Operations applies knowledge skills and experience to perform daily bank lending solutions tasks. The role is responsible for handling day to day account open and account maintenance support, lending servicing, lending operations, and Mortgage and Home Equity Line of Credit (HELOC) product advancements.

Charles Schwab Bank follows the three lines of defense model of risk governance. The Associate, Bank Operations is a first line of defense position for Charles Schwab Bank and assures compliance with all Bank policies and procedures, as well as all applicable state and federal Bank regulations in the context of their responsibilities.

• Provide functional support for lending operations and servicing processes. Activities include but are not limited to:
• Complete all aspects of loan processing with the exception of underwriting
• Deliver detailed responses to questions, offering alternatives and ensuring an excellent client experience
• Handle inbound and outbound servicing phone calls with clients and Registered Investment Advisors (RIAs)
• Host phone calls with clients that are applying for Pledged Asset Loans
• Work closely with all Bank Services Team Managers to ensure applications, service requests and all operational activities are processed efficiently and accurately.
• Support all other Bank Lending processes and projects as needed to drive efficiency and build partnership

What you have

• 1-3 years of client service and/or operations experience
• Ability to learn and navigate new systems
• Willingness to work in a cross-functional team environment
• Ability to complete multiple tasks within defined timeframes
• Knowledge of banking regulations and policies

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance