Director of Bank Lending Experience & Delivery

Charles Schwab; Austin (TX); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Sabbatical after 5 years

Parental leave and family benefits

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab in Austin seeks a Director of Bank Lending Experience & Delivery to own the end-to-end lending product experience and deliver a unified roadmap across PAL, SAL, Home Lending, and Mortgage. You will lead cross-functional teams, coordinate with technology, risk, and business partners, and drive measurable client and advisor outcomes.

The role requires 10+ years in financial services with banking or lending experience, strong agile delivery, and executive-level collaboration.

Qualifications

• 10+ years in financial services with banking or lending experience.
• Proven product leadership across multiple products.
• Strong delivery in agile with backlog and PI planning.
• Ability to translate strategy into prioritized delivery.
• Experience with risk, compliance, and regulatory controls.
• Executive presence and cross-functional collaboration.

Responsibilities

• Hold shared ownership of the Bank Lending product experience with PAL, SAL, Home Lending.
• Coordinate a unified Bank Lending roadmap across multiple products.
• Lead planning and execution readiness for lending solutions.
• Collaborate with Product Owner groups to manage backlogs and stories.
• Own agile/technology delivery partnership and manage dependencies.
• Ensure end-to-end client/advisor experience quality and usability.
• Drive requirements management and single source of truth for business needs.
• Reduce handoffs and establish clear accountability across teams.
• Partner with Bank Technology on architecture and release execution.
• Prioritize high-value work and align with risk and regulatory standards.

Skills

Financial services

Banking experience

Leadership

Product roadmap

Agile delivery

Cross-functional

Executive presence

Regulatory knowledge

Stakeholder management

Team leadership

Education

Bachelor’s degree

Advanced degree

Job description

Your opportunity

Director of Bank Lending Experience & Delivery – August 2026

At Schwab, you’re empowered to make an impact on your career while shaping how clients and advisors experience lending within a modern wealth management ecosystem. The Director of Bank Lending Experience & Delivery will hold shared ownership of the Bank Lending product experience and lead the delivery of lending solutions across the enterprise—one of the most critical components of the client and advisor relationship.

This role partners with the business product owners for Pledged Asset Line (PAL), Structured Asset Line (SAL), and Home Lending to shape a differentiated, connected lending experience, while owning and coordinating a unified Bank Lending product roadmap in close partnership with technical teams. You will also be accountable for successful delivery of these solutions by aligning business architecture, product, and technology teams around a shared roadmap, clear priorities, and execution outcomes.

This leader plays a central role in simplifying and streamlining how lending is built and delivered at Schwab—reducing handoffs, creating clear end-to-end accountability, and translating a single roadmap into iterative, high-value delivery while maintaining the rigor required in a highly regulated environment.

As the Director of Bank Lending Experience & Delivery, you will:

• Hold shared ownership of the Bank Lending product experience, partnering with the business product owners for PAL, SAL, and Home Lending to design intuitive, connected client, advisor, and representative journeys.
• Own and coordinate a unified Bank Lending product roadmap across PAL, SAL, Home Lending/Mortgage, and HELOC, sequencing work in close coordination with technical partners to deliver against a clear, prioritized strategy.
• Lead planning and execution readiness for lending solutions—translating business strategy into prioritized outcomes that support roadmap development, backlog readiness and PI Planning activities.
• Partner and closely collaborate with the Product Owner (PO) group who own and manage the product backlogs, write technical requirements and user stories, and direct the technical scrum teams in partnership with Bank Technology.
• Own the agile / technology delivery partnership—sequencing and coordinating delivery, managing dependencies and delivery risk, and orchestrating large, cross-team efforts.
• Own client, advisor, and rep digital experience quality—journey design and discovery, usability validation, digital adoption and ease, and front-end channel dependencies—partnering with design to prototype and validate solutions.
• Drive intake and requirements management, running discovery to validate the problem, refining requirements, and documenting the single source of requirements truth for the business.
• Reduce handoffs and establish clear end-to-end accountability, moving from a multi-handoff process to a simplified operating model that drives clarity and speed of delivery.
• Partner deeply with Bank Technology on solution architecture, technical design, and release execution, ensuring the roadmap is technically feasible and aligned to platform capability and speed to market.
• Assign priority to the highest-value work, supporting value scoring and PI prioritization across PAL, SAL, Mortgage, and technical enhancements.
• Balance innovation with strong risk management, regulatory compliance, and controls, ensuring all solutions meet the standards expected in banking.
• Define success metrics and measurable outcomes that demonstrate client experience improvement, operational efficiency, and business impact.
• Lead with urgency, strong judgment, and emotional intelligence—moving delivery forward while building alignment across product, experience, delivery, and technology stakeholders.

What you have

Required

• 10+ years of experience in financial services, with significant experience across banking, lending, or integrated advice platforms.
• Deep expertise in lending and/or banking experiences, with a strong understanding of risk, regulatory, and control frameworks.
• Proven people leadership experience, including leading full lifecycle product managers and building high-performing teams (team size ~5+).
• Demonstrated experience owning and managing a product roadmap across multiple products or domains, translating strategy into prioritized, sequenced delivery.
• Strong delivery and execution background in an agile environment—business architecture, backlog management, PI planning, epics/stories, dependency management, and scrum team orchestration.
• Demonstrated ability to design and elevate end-to-end client and advisor experiences in highly regulated environments, including journey design, usability validation, and digital adoption.
• Strong product strategy, roadmap development, and execution skills in fast-paced, high-visibility environments.
• Ability to synthesize client needs, regulatory constraints, and business priorities into clear product and delivery decisions.
• Experience working closely with risk, compliance, legal, and business partners to deliver compliant, scalable experiences.
• Demonstrated executive presence, with the ability to influence and partner effectively with senior leaders, business product owners, and technology stakeholders.
• Exceptional collaboration and relationship-building skills across product, experience, delivery, technology, and design teams.
• High emotional intelligence with a leadership style that balances urgency, accountability, and strong partnership.

Preferred

• Experience across securities-based lending (PAL, SAL), mortgage, and HELOC products and their vendor/partner ecosystems.
• Experience owning or translating platform strategy and business architecture into technical requirements and backlog readiness.
• Experience managing vendor and technical partner relationships (e.g., FIS/ALS platform, Rocket/Home Lending partners, Supernova).
• Experience leading large-scale modernization or operating-model transformation efforts within banking or financial services.
• Familiarity with credit, liquidity, and client cash management dynamics within wealth relationships.
• Experience delivering integrated experiences across banking and wealth management journeys.
• Certified SAFe / Agile credentials, FINRA licenses, and/or relevant banking certifications.
• Bachelor’s degree; advanced degree a plus.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance