Special Services Technician

Anticimex; New York (NY); On-site; USD 30,000 - 34,000; Full time

Job summary

Anticimex is seeking a Special Services Technician in Southampton, NY. The role focuses on evaluating and delivering residential and commercial special services such as mold abatement, airduct cleaning, rodent exclusion, and dehumidification.

You will interact with clients to ensure satisfaction and recommend additional services. Responsibilities include completing paperwork, maintaining equipment, and collaborating with Wildlife Services and Canine handlers as needed to address wildlife and

Qualifications

• Knowledge of company products and services.
• Strong communications skills and customer-service mindset.
• Ability to multi-task and stay organized.
• Strong problem solving and solution identification.
• Ability to collaborate with all departments.
• Ability to work in self-directed conditions after training.

Responsibilities

• Administers contracted services including mold abatement, airduct cleaning, rodent exclusion, dehumidification, disinfection, insulation, or reconstruction.
• Accurately complete required paperwork in a timely manner.
• Communicate with customers to ensure satisfaction and discuss additional services.
• Build long-term relationships by offering customized pest control solutions.
• Operate and maintain service vehicles and equipment.
• Stay current on pest control industry developments and regulations.

Skills

Customer service

Communication

Problem solving

Team collaboration

Multitasking

Computer literacy

Safety awareness

Driving (3+ yrs)

Indoor/outdoor work

Education

High School Diploma or GED

Tools

PestPac Software

Job description

Job Description:

Special Services Technician

Location: Southampton, NY

Shift: Mon-Fri, 5:30a start time

Pay Range: $22 - $25/hr (depending on experience)

POSITION SUMMARY

The Special Services Technician is responsible for evaluating and administering special services for residential and commercial properties to include mold abetment, airduct cleaning, rodent 10 exclusion, dehumidification, disinfecting, insulation, or reconstruction services. The Special Services Technician position provides the vital link between our company and our clients through exceptional customer service. Overall, the Technician will spend the day helping other people in the community by solving their pest challenges, improving their homes and businesses for a healthier environment.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Administers contracted services for customers to include mold abetment, airduct cleaning, rodent exclusion, dehumidification, disinfecting, insulation, or reconstruction services.
• Accurately complete required paperwork in a timely matter.
• Communicate with customers to ensure satisfaction and discuss additional special services they should consider purchasing.
• Build long-term relationships by offering a wide range of customized solutions to meet their needs.
• Partner with Wildlife Services technician for Wildlife trapping & removal, exclusion & preventative services.
• Partner with Canine handler for bed bug evaluation and services.
• Perform damage repair services that may have occurred from wildlife or other infestations.
• Seek to solve existing pest problems and recommend corrective and preventative measures.
• Operate and maintain service vehicles and equipment.
• Customer Experience – Build customer relationships through friendly, helpful, and courteous behavior during service visits.
• Continuous Learning – Become knowledgeable in the array of available Pest Control and Special Services products and services through provided, paid training.
• Stay current on the latest developments, trends, technology, and regulations in the pest control industry.
• Participate in employer-provided training on new methods, products, and services in pest control services.
• Obtain and maintain licenses/certificates required by federal, state, and local regulations funded by JP McHale.
• Maintain proficiency in all organizational safe working policies and practices.
• Performs miscellaneous job-related duties as assigned.

QUALIFICATIONS

Required Skills/Abilities:

• Knowledgeable about company’s products and services, and customer-related policies.

• Strong communications skills.

• Organizational skills, ability to multitask.

• Strong problem solving and solution identification.

• Ability to collaborate with all departments and employees within the organization.

• Strong customer service skills.

• Ability to work in self-directed conditions after a training period.

• Ability to work in a team

• Ability to work both indoor/outdoor in all weather conditions

• Computer literate, ability to use smart phones (apps and emailing)

• Utilize protective safety equipment as required

• Possess a valid NY state driver’s license.

• Must have at least 3 years of driving experience in order to drive a company vehicle.

Education and Experience:

• High School Diploma or GED
• Experience with PestPac Software a plus
• 0+ Years background in Pest Control, Termite, and/or Wildlife control

At Anticimex, we are driven by our Purpose: To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions!