Supervisor

Menzies Aviation; Honolulu (HI); On-site; USD 40,000 - 55,000; Full time

Job summary

Menzies Aviation in Honolulu, Hawaii, is seeking a Wheelchair Operations Supervisor to oversee daily operations across airport terminals. You will coordinate staff schedules and ensure service quality for passengers requiring mobility assistance.

The ideal candidate will have 1-2 years of relevant experience in customer service or airport operations. Strong leadership and communication skills are essential for addressing passenger concerns and compliance with safety regulations.

Qualifications

• 1-2 years of previous wheelchair assistance, customer service, hospitality, or airport operations experience.
• Strong verbal and written communication skills.

Responsibilities

• Supervise daily wheelchair assistance operations across airport terminals.
• Assign work schedules and monitor staffing coverage.
• Ensure passengers receive timely service and monitor employee performance.
• Coordinate with airline personnel and manage escalated concerns.

Skills

Wheelchair assistance

Customer service

Leadership

Conflict resolution

Communication skills

Job description

Responsibilities

• Supervise daily wheelchair assistance operations across airport terminals, gates, and baggage claim areas.
• Assign work schedules, monitor staffing coverage, and coordinate service requests to ensure operational efficiency.
• Ensure passengers requiring mobility assistance receive timely and professional service.
• Monitor employee performance and provide coaching, training, and development to wheelchair agents.
• Address escalated passenger concerns and resolve customer service issues professionally.
• Coordinate with airline personnel, gate agents, dispatchers, and airport operations teams regarding passenger assistance needs.
• Ensure compliance with airport safety procedures, TSA regulations, ADA guidelines, and company policies.
• Monitor operational metrics, response times, and service quality standards.
• Assist with hiring, onboarding, attendance management, and disciplinary actions when necessary.
• Maintain accurate operational reports, staffing records, and incident documentation.
• Respond quickly to irregular operations, including delays, cancellations, and high passenger volume situations.
• Promote a safe, professional, and customer-focused work environment.
• Ensure proper handling and maintenance of wheelchairs and mobility equipment.
• Perform other duties as requested.

Qualifications

Required Experience (1‑2 years)

• Previous wheelchair assistance, customer service, hospitality, or airport operations experience.

Preferred Experience (1‑2 years)

• Excellent verbal / written communication along with strong leadership and conflict‑resolution skills.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.