Special Projects & Community Programs Liaison

Equus Workforce Solutions; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Equus Workforce Solutions in Dallas is seeking a Special Projects Coordinator to analyze programs and services, resolve customer issues, and recommend improvements while serving as a liaison to community groups and regulatory agencies.

The role involves investigating disputes, coordinating grants and contracts, budgeting, and driving improvements in program delivery. Strong communication and problem-solving skills are essential for success in a fast-paced office environment.

Qualifications

• Knowledge of workforce development, economic development, business intelligence and trends, and project management.
• Knowledge of effective management techniques and practices including planning, strategy development and implementation, assessment of outcomes and accountability.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Knowledge of the communities served and understanding local needs and resources.
• Exceptional customer service and interpersonal skills.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail orientation.
• Excellent verbal and written communication skills.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
• Ability to develop strategies and solutions.

Responsibilities

• Investigates and resolves causes of customer disputes, facilitates resolution to complaints/concerns and discusses with management to improve customer relations.
• Researches, analyzes, implements, coordinates, promotes, and evaluates special programs/grants/contracts and confirms the process adheres to regulatory compliance requirements.
• Participates in the development and administration of program/grants/contract’s budget.
• Analyzes and recommends program and service delivery improvements.
• Serves as consumer and regulatory liaison and conducts community events.
• Performs other related duties as assigned.

Skills

Workforce development knowledge

Project management

Communication skills

Customer service

Problem solving

Interpersonal skills

Detail oriented

Regulatory knowledge

Education

High School Diploma or GED

Associate or Undergraduate degree

Relevant work experience

Job description

Equus Workforce Solutions in Dallas is seeking a Special Projects Coordinator to analyze programs and services, resolve customer issues, and recommend improvements while serving as a liaison to community groups and regulatory agencies.

The role involves investigating disputes, coordinating grants and contracts, budgeting, and driving improvements in program delivery. Strong communication and problem-solving skills are essential for success in a fast-paced office environment.