Special Plates Unit Supervisor

State of Wisconsin; Madison (WI); Hybrid; USD 73,000 - 86,000; Full time

Benefits offered by this job

Paid leave

Health, vision, and dental benefits

Pension plan

Telework options

Well Wisconsin Wellness Program

Employee assistance program

Job summary

State of Wisconsin in Madison seeks a Special Plates Unit Supervisor (DOT Supervisor) to oversee Title and Registration Processing programs, including special/personalized plates and vehicle titling. The role emphasizes leadership, policy implementation, and program administration within a hybrid-work framework.

The position reports to the DMV, Bureau of Vehicle Services, and requires guiding teams, improving processes, and ensuring compliance with state vehicle laws and policies.

Qualifications

• Developing, implementing and measuring process improvement efforts.
• Interpreting, analyzing and applying complex information, such as laws, rules or policies and arriving at conclusions or recommendations.

Responsibilities

• Supervise and direct the personnel and activities of the Special Plates Unit.
• Plan, coordinate, develop, supervise and administer special and personalized license plate programs and ID cards.
• Review and evaluate program effectiveness and identify problems and solutions for unit operations.
• Interpret, resolve, and analyze complex vehicle titling and registration issues including third-party programs and related laws.
• Lead and coordinate meetings, assign and delegate work, and manage staff performance and development.

Skills

Process improvement

Analytical thinking

Job description

Introduction

Further your leadership skills while assisting in providing a high level of customer service to the citizens of Wisconsin as the Special Plates Unit Supervisor (DOT Supervisor)! This position is located in the Division of Motor Vehicles (DMV), Bureau of Vehicle Services, Title and Registration Processing Section. This position offers a hybridized work schedule. The position will be headquartered at and required to work from the Hill Farms State Office Building in Madison, WI at least 2 days per week. All employees working a hybrid work schedule are generally expected to telework from within the State of Wisconsin. This topic will be discussed more at the time of the interview.

Benefits

• Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
• Excellent and affordable health, vision, and dental benefits (health plan options start at just $49/month for single plans and $122/month for family plans after two months of employment)
• A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
• Well Wisconsin Wellness Program
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being
• Use this Total Rewards Calculator to see the total value of our competitive benefits package!

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. For more information on WisDOT you can visit our website by clicking here. The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability. Click here to learn more about how we apply these values in our work.

Position Summary

In this position, you will supervise and direct the personnel and activities of the Special Plates Unit. This unit is responsible for administering Title and Registration Processing Programs including:

• Planning, coordination, development, supervision and administration of current and new special and personalized license plate types and temporary and permanent disabled parking identification cards.
• Planning, coordination, development, supervision and administration of titling and registration of autos, light trucks, motorcycles, autocycles, trailers and other vehicles.

You Will Participate In The Planning, Design, And Implantation Of Short And Long-range Programs And Program Changes For The Unit. Additionally, You Will

• Recommend, develop and implement policies and procedures to administer and facilitate the operation of Unit programs.
• Review and evaluate program effectiveness and identify problems and solutions pertaining to program operations.
• Interpret, resolve, and analyze complex issues related to all aspects of vehicle titling and registration, including relevant third-party programs and other related motor vehicle laws, rules and policies.

Salary Information

This position is in schedule-range (81-03) with an annual salary of $72,800-$86,320, plus excellent benefits. A twelve month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

Job Details

This state agency does not sponsor work visas. This state agency is not enrolled in USCIS E-Verify and is not eligible to employ international F-1 students seeking STEM-OPT extension. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States. Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.

Qualifications

Qualified applicants will have experience with all the following:

• Developing, implementing and measuring process improvement efforts.
• Interpreting, analyzing and applying complex information, such as laws, rules or policies and arriving at conclusions or recommendations.

Role

In addition to having all the above, well-qualified applicants will have experience in a leadership role (formal/informal) performing activities such as:

• Assigning and delegating work
• Coordinating work processes between different work units or areas
• Approving and modifying work schedules
• Developing program or project goals
• Responding to and addressing employee discipline problems
• Leading and coordinating meetings
• Interpreting personnel related policies and procedures
• Conducting evaluations of performance and recommending appropriate action if necessary
• Training and improving performance of staff including providing guidance and feedback

Deadline to Apply

The deadline to apply is 11:59 PM CST on Thursday, September 24, 2026.