DMV Customer Service Representative - Milwaukee Northeast

State of Wisconsin; Milwaukee (WI); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Substantial leave time

Health benefits

Pension plan

Well Wisconsin Wellness Program

Employee assistance program

Job summary

The State of Wisconsin DMV is seeking a DMV Customer Service Representative at the Milwaukee Northeast Customer Service Center (6073 N. Teutonia Ave).

You will provide face-to-face support for driver licensing and vehicle registration, including issuing licenses, IDs, permits, registrations, titles and plates, and you will determine and collect the appropriate fees from customers. This full-time, in-office role requires working in Milwaukee, with some weekend hours and occasional travel to serve

Qualifications

• Identify and resolve problems for customers in a face-to-face setting.
• Read and interpret laws, regulations, policies, or other complex documents.
• Use computers and software to complete customer transactions.

Responsibilities

• Provide face-to-face customer support on driver licensing and vehicle registration.
• Issue driver’s licenses, IDs, permits, registrations, titles, and plates.
• Determine and collect appropriate fees from customers.

Skills

Customer service

Problem solving

Reading regulations

Cash handling

Computer literacy

Job description

Introduction

Put your great customer service and communication skills to use by providing high quality, important services to the citizens of Wisconsin as a DMV Customer Service Representative with the Wisconsin Division of Motor Vehicles (DMV)! This position is in Milwaukee, WI located at the Milwaukee Northeast Customer Service Center at 6073 N. Teutonia Avenue, Milwaukee, WI 53209 and is required to work full time in the office.

Benefits

WisDOT is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
• Excellent and affordable health, vision, and dental benefits (health plan options start at just $49/month for single plans and $122/month for family plans after two months of employment)
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
• Well Wisconsin Wellness Program
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being
• Use this Total Rewards Calculator to see the total value of our competitive benefits package!

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. For more information on WisDOT you can visit our website by clicking here.

The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability. Click here to learn more about how we apply these values in our work.

Position Summary

This DMV Customer Service Representative position is located at the Milwaukee Northeast Customer Service Center and provides face-to-face customer support on driver licensing and vehicle registration. This includes issuing driver’s licenses, ID cards, instruction permits, motor vehicle registrations, vehicle titles, and license plates. This position determines and collects appropriate fees from customers. This position also works with customers who need to obtain an ID for voting purposes. In addition to in-person work, this position does some online processing of other types of work and may field questions from the public over the phone.

Salary Information

This position is in schedule-range 02-11. Starting pay is $25.04/hour, with $1.40/hr. increase after one-year of satisfactory performance. Reclass to the Advanced level is typically after 18 months of service, and receives at least $29.28/hr. Saturday hours may be required. An additional $0.80/hr will be awarded for all Saturday hours. A 12-month probationary period is required. Pay for current state employees will be determined in accordance with the current State Compensation Plan.

Job Details

This state agency does not sponsor work visas. This state agency is not enrolled in USCIS E-Verify and is not eligible to employ international F-1 students seeking STEM-OPT extension. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.

Possession of a valid driver license or obtaining one within 6 months of hire will be required for positions that train on or perform driver license examining. Positions performing these functions eventually have the potential to make no less than $31.65/hr after a period of time.

This position may be assigned to a team which requires the ability to travel regularly on an independent basis from a headquarters office to other cities during the work week, providing motor vehicle services to the public; or may be assigned to an office requiring only occasional travel on an independent basis, to local public or technical schools for example, to provide the services described.

This recruitment may be used to fill similar vacancies for the next 3 to 6 months.

Qualifications

• Identifying and resolving problems for one or more customer(s) in a face-to-face customer service role.
• Reading and interpreting laws, regulations, policies, procedures, or other complex documents.
• Using computers and one or more software program(s) to complete customer transactions.

In addition to having all the above, well qualified applicants will have experience with one or more of the following:

• Multi-tasking while ensuring accuracy within their work.
• Working in a role in which the primary duties of a job are customer service.
• Performing cash handling transactions.

Deadline to Apply

The deadline to apply is 11:59 PM CST on Tuesday, September 29, 2026.