Special Events Attendant PT

Omni Hotels & Resorts; Hot Springs (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Omni Hotels & Resorts invites applications for an Special Events Attendant. This role focuses on delivering quality service, hosting events, and guiding guests through activities with warmth and attentiveness.

Responsibilities include event setup, guest check-in, space sanitization, and assisting with weekend and holiday operations. Candidates should be flexible, customer-service oriented, and capable of lifting light loads as needed.

Qualifications

• Ability to sit or stand or walk for most of the shift.
• Lift over 15 pounds
• Customer service skills
• Working weekends and holidays are required

Responsibilities

• Set up and facilitate special events: crafts, cookie decorating, painting, games.
• Register and check guests in for events using Resort Suite.
• Clean and sanitize event spaces before and after guest arrival.
• Assist with event setup, registration, ringing up tickets, and teardown.
• Provide warm, proactive guest interactions and share resort information.
• Dress up as characters for events when requested by management

Skills

Customer service

Flexibility

Communication skills

Tools

Computer

Telephone

Printer

Costumes

Job description

Overview:

The Omni Special Events Attendant is dedicated to providing quality service that exceeds Guest and Member expectations. The attendant works to create guests for life, by proactively embracing The Omni service standards, adhering to safety regulations, and gaining the knowledge to assist guests with all needs.

Responsibilities:

• Consistently demonstrate and own any and all tasks.
• Ensuring that warmth, personalization, proactivity and awareness are utilized in all interactions with Omni guest and members
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and employee partners, damage to our property or the property of others. Know the correct action to take in the event of an emergency and demonstrate this knowledge by acting appropriately in the event of an emergency.
• Know and share information about the resort and activities, demonstrate this knowledge by accurately communicating daily events, hours of operation and resort/activity information to our guests and employee partners
• Set up and facilitation of Special Events including children’s crafts, cookie decorating, painting activities, tiedye,, bingo, family game nights, limbo, lawn games, etc
• Register and check guests in for events using Resort Suite
• Clean and sanitize event spaces before and after guest arrival
• Help with daily operations of Special Event weekends, including but not limited to setup, registration, ringing up tickets, booking events, tearing down, etc
• Working weekends and holidays is required for this position.
• Opportunities may arise where attendants are asked to dress up as characters for various events
• and any other task assigned by management

Tools and Equipment:

• Craft Supplies (glue dots, foam, Popsicle sticks, beads, construction paper, glue gun, paint, dye, etc.)
• Bell carts, dolly cart, and wagons
• Computer
• Telephone
• Printer
• Puzzle, Bingo, Lawn Games
• Costumes
• Inflatable Movie Screen/Projector/DVD player

Working Environment:

• The Special Events Attendant should be prepared to work both indoors and outdoors, spending the majority of the shift on their feet.

Qualifications:

• Ability to sit or stand or walk for most of the shift
• Lift over 15 pounds
• Customer service skills
• Working weekends and holidays are required