Special Events Manager - Full Time

Four Seasons Hotels and Resorts; Hawaii; On-site; USD 84,000 - 92,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

401(k) Roth

Paid time off

Job summary

Four Seasons Hotels and Resorts in Maui seeks a Special Events Manager to secure and service weddings and catering events through active promotion while upholding FS standards to maximize revenue. The role focuses on selling events and ensuring superior guest experiences across all touchpoints.

Responsibilities include finalizing bookings, coordinating with the Banquet Manager, conducting property tours, hosting meetings and weddings, and ensuring client satisfaction throughout every stage of

Qualifications

• Excellent reading, writing and oral proficiency in English.
• Strong selling and interpersonal skills.
• High level of creativity.
• Attention to detail.
• Ability to handle multiple tasks and make decisions in a fast-paced, client-driven environment.
• Ability to work long and irregular hours, weekends, evenings and holidays.
• Salesforce, MS Word, Excel, and Outlook knowledge required.
• Demonstrated ability to work collaboratively within a small team environment, supporting colleagues during periods of high demand and team member absences to ensure seamless service and business continuity.

Responsibilities

• Finalize the requirements of confirmed bookings while maximizing revenue potential through upselling and ensuring effective communication with all departments for the success of the event.
• Actively respond to inquiries with the intention of confirming profitable Wedding, catering and special events business and achieving Quarterly Sales Goals.
• Conduct property tours and host meetings, social events, and weddings while overseeing banquet event execution, coordinating space setup with the Banquet Manager and Head House Attendant as needed, and ensuring client satisfaction throughout all events.

Skills

Excellent communication

Selling skills

Interpersonal skills

Creativity

Attention to detail

Multitasking

Flexible hours

Team collaboration

Maui Liquor Card

Tools

Salesforce

MS Word

Excel

Outlook

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Experience elevated luxury at Maui’s most glamorous oceanfront resort. Celebrate the wonders of Maui in our open-air beachfront Resort – and allow our team to pamper you in the spirit of Aloha. Inhale the fragrance of plumeria as you dip into our adults-only infinity pool. Or set out to explore the island; we’ll customize each step of your journey, then welcome you back to unwind in the most spacious accommodations on the island.

Special Events Manager

Secure and service weddingsandcateringbusinessfrom the Social Market, through active and effective promotionwhilemaintainingFS standards and maximizing revenue/profit potential. The Special Events Manager will be sellingweddings andcateringrelated events.

What You Will Do

• Finalize the requirements of confirmed bookings while maximizing revenue potential through upselling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Prepare a monthly booking report.Ensure all information is noted in Golden Sales and Catering foraccurateaccount information.

• Actively respond to inquiries with the intention of confirming profitable Wedding, catering andspecial eventsbusiness and achieving Quarterly Sales Goals. Maintain an active trace/follow-up system on all inquiries and personal sales calls.

• Conduct property tours and host meeting, social event, and weddings while overseeing banquet event execution, coordinating function space setup with the Banquet Manager and Head House Attendant as needed, and ensuring client satisfaction throughout all events.

What You Will Bring

• Excellent reading,writingand oralproficiencyin the English language.

• Strong selling and interpersonal skills.

• High levelof creativity.

• Attention to detail.

• Ability to handle multiple tasks and make decisions in a fast-paced, client-driven environment.

• Ability to work long and irregular hours, weekends,eveningsand holidays.

• Salesforce, MS Word, Excel, and Outlookknowledgerequired.

• Naturally positive, optimistic, andsolutions-oriented approach to work.

• Demonstrated ability to work collaboratively within a small team environment, supporting colleagues during periods of high demand and team member absences to ensure seamless service and business continuity.

• Builds trust through integrity, accountability, transparency, and respectful collaboration with colleagues, clients, and resort partners.

• Maui Liquor Card

What To Expect

Full timeschedule based on operational needs, including evenings, weekends, and public holidays

A physically active role

What We Offer You

Salary Range:$83,600 - $92,400

Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth,etc)

Paid time off including Vacation, Sick time, Live Well Day, Community Care Day

Excellent Training and Development opportunities

Learning & Development Subsidy

Many career opportunities within the hotel and to other Four Seasons

Employee Travel Program

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meal and Paid Meal Break

Be part of a cohesive team with opportunities to build a successful career with global potential.

Learn more about what it is like to work at Four Seasons – visit us:

fourseasons.com/careers

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

https://www.fourseasons.com/maui/landing-pages/property/careers.html

Four Seasons is an Equal Opportunity, Affirimative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal