Special Events Account Executive (50163)

AFR Furniture Rental; Clinton Park (WA); On-site; USD 60,000 - 90,000; Full time

Job summary

AFR Furniture Rental is seeking an energetic Event Sales Consultant to drive revenue by establishing and growing relationships with assigned accounts, answering inquiries, and presenting furniture rental solutions for events and special occasions.

You will participate in networking events, create 12-month business plans, and collaborate with the inside sales team to hit monthly sales goals while delivering exceptional customer service.

Qualifications

• Excellent oral and written communication and presentation skills.
• Solid computer skills with Salesforce & Microsoft Office knowledge.
• Customer service, interpersonal and negotiation skills.
• Strong organization, planning and time management.
• Stellar networking skills.
• Excels in new account business development.
• Experience in sales calls and in-person presentations.
• Two or more years of outside sales success.

Responsibilities

• Establish, grow and maintain effective relationships with assigned accounts.
• Answer incoming sales calls, written inquiries, and inbound requests.
• Develop and maintain relationships with special events clients.
• Utilize all available tools to gain leads; i.e. Salesforce, local neighborhood, local journals, referrals, etc.
• Present company products and services to both current and prospective clients.
• Prepare price quotes to new and existing clients.
• Attend networking and industry events to help promote the AFR brand.
• Cross-sell other areas of furniture rental (i.e. event, office, tradeshow, etc.).
• Assist in collections efforts for all assigned Special Events Accounts.
• Resolve customer concerns in a timely and tactful manner (negotiation skills are a bonus).
• Review complaints and recommend corrective action to management.
• Collaborate with the inside sales team to meet monthly sales goals.
• Provide excellent customer service in person, over the phone and over email.
• Identify and research potential sales leads to visit.
• Conduct 40 pre-planned in-person meetings monthly with notes in CRM.
• Create a 12-month business plan with objectives and initiatives.
• Enter information related to potential leads and clients.
• Create presentations for client event needs and meetings.
• Help clients design their event using furniture and suggest options.
• Communicate rental policies and manage client expectations.
• Attend all Sales/Ops weekly meetings.
• Attend 3-5 Networking Events per month.
• Participate in monthly calls with regional sales team.
• Assist in communication with clients related to aging and billing.

Skills

Excellent communication

Written communication

Presentation skills

Customer service

Negotiation skills

Organization & time management

Networking

New account development

Sales calls & in-person presentations

Salesforce

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Office

Job description

Basic Function

To support the company's sales goals through effective sales techniques and exceptional customer service

Qualifications

Responsibilities

• Establish, grow and maintain effective relationships with assigned accounts
• Answer incoming sales calls, written inquiries, and inbound requests
• Develop and maintain relationships with special events clients
• Utilize all available tools to gain leads; i.e. Salesforce, local neighborhood, local journals, referrals, etc.
• Present company products and services to both current and prospective clients
• Prepare price quotes to new and existing clients
• Attend networking and industry events to help promote the AFR brand
• Cross-sell other areas of furniture rental (i.e. event, office, tradeshow, etc.)
• Assist in collections efforts for all assigned Special Events Accounts
• Resolve any customer concerns in an expeditious and tactful manner (negotiation skills are always a bonus)
• Review and report complaints received from customers and recommend corrective action to management
• Collaborate with the inside sales team (Event Sales Consultant). Work together to meet monthly sales goals.
• Provide excellent customer service in person, over the phone and over email, to ensure happy, and return customers.
• Identify and research potential sales leads to visit, along with leads generated by inside sales team.
• Conduct 40 pre-planned in person meetings with existing and potential clients every month (10/week), recorded with notes in CRM, with future tasks indicated for follow up.
• Create a 12-month business plan, with core objectives and quarterly initiatives to follow throughout the year in order to meet minimum level of in-person meetings, networking events, and maximize market share.
• Enter information related to potential leads and existing clients
• Create presentations for client's individual event needs, as well as in-person meetings.
• Help client's design their event using furniture, and suggest alternative options based on theme, budget, availability, and style.
• Communicate rental policies to clients. Manage client expectations with clear and consistent communication.
• Attend all Sales/Ops weekly meetings
• Attend 3-5 Networking Events per month
• Participate in monthly calls with regional sales team, be open to discussing change, growth, and improvement, and willing to participate in training to better succeed at this role.
• Assist in communication with clients related to aging and billing.

Skills

• Excellent oral and written communication and presentation skills
• Solid computer skills (Salesforce & Microsoft knowledge preferred)
• Customer service, interpersonal and negotiation skills
• Organization, planning and time management skills
• Stellar networking skills
• Excels in new account business development
• Experience in sales calls and in-person presentations

Education / Training

Bachelor's degree or equivalent

Experience

Two or more years of outside sales success