Special Assets Portfolio Officer

Capital Impact; Oakland (CA); Remote; USD 80,000 - 108,000; Full time

Job summary

A leading financial organization seeks a Special Assets Portfolio Officer to manage high-risk loans and support community development. The role involves strategic communication with borrowers, compliance oversight, and collaboration with the Special Assets Risk Manager. Ideal candidates will have strong financial analysis skills and a proven background in commercial loan workouts.

Qualifications

• 5 years of relevant experience, or 2 years with a Bachelor's degree.
• Prior experience in commercial loan workouts and portfolio management preferred.
• Strong interpersonal skills to empathize with borrowers.

Responsibilities

• Manage a portfolio of high-risk loans and develop workout strategies.
• Lead borrower communications and evaluate borrower performance.
• Ensure regulatory compliance and maintain loan servicing records.

Skills

Financial analysis

Communication

Negotiation

Problem-solving

Education

High School Diploma or equivalent

Bachelor’s degree in accounting, finance, real estate, or related field

Tools

Microsoft Office

Google Suite

Job description

About the Organization

The Momentus Capital branded family of organizations - which includes Capital Impact Partners, CDC Small Business Finance and Momentus Securities (an SEC-registered broker-dealer, MSRB-registered, FINRA/SIPC member) - are transforming how capital and investments flow into communities to provide people access to the capital and opportunities they deserve.

We are working to reinvent traditional financial systems and advance locally-led solutions that create economic mobility and generational wealth. Through our continuum of financial, knowledge, and social capital, we offer a comprehensive package of loan products, impact investment opportunities, training and business advising programs, and technology solutions.

Our holistic and streamlined approach offers comprehensive solutions for small business entrepreneurs, real estate developers, community-based organizations, and local leaders at every stage of growth, from inception to expansion. When these leaders have the opportunity to succeed, their communities, their residents – and our country – thrive.

Position Summary

The Special Assets Portfolio Officer is responsible for managing a portfolio of high risk and non-performing/distressed loans, including assisting the Special Assets management with potential disposition and foreclosure of community development real estate and non-real estate loan transactions within a variety of sectors such as housing, health care, education, community development and other loan types. This position reports to the Special Assets Risk Manager and can be remote or based near any of our offices in Arlington, VA, New York, NY, Detroit, MI, Oakland, CA, or Austin, TX.

Essential Responsibilities

• Manage a portfolio of high risk and non-performing (special assets) – including community development loans, participation loans and other specialized programs – under the direction of the Special Assets Risk Manager. Develop and implement workout strategies to bring loans current, which may involve restructuring, modifying repayment terms, or negotiating settlements.
• Lead borrower communications through phone, calls, site visits, in person meetings, and written correspondence. Approach these conversations with empathy, professionalism, maintaining composure in high-pressure situations. Collaborate with legal counsel to prepare and deliver formal notices, including reservation of rights, defaults, and demand letters as needed.
• Evaluate borrower performance by analyzing financial statements, reviewing loan and project documents, monitoring covenant compliance, and conducting periodic loan reviews for borrowers facing financial stress or potential default. Use critical thinking and attention to detail to identify issues and assess risk.
• Prepare and submit loan modifications and post-closing amendments—including maturity extensions, payment adjustments, and other changes—according to departmental procedures. Coordinate approvals with the Special Assets Risk Manager, Credit team members, and the Head of Small Business and Community Development Credit. Demonstrate strong communication and collaboration when presenting proposals and obtaining approvals.
• Maintain accurate loan servicing records by proactively communicating updates to the Servicing team, including changes to risk ratings, delinquencies, non-accruals, impairments, and deferrals. Ensure all communication logs are maintained in the appropriate systems with accountability and organization.
• Ensure regulatory and policy compliance during all workout and loan resolution processes. Follow organizational policies and procedures and collaborate with the Special Assets Risk Manager, Credit team, legal counsel, and other stakeholders to manage complex issues and mitigate risk. Integrity and adherence to policy are essential in managing these processes.
• Coordinate with co-lenders, financial partners, and other Community Development Financial Institutions (CDFIs) involved in the capital stack to facilitate negotiations and aligned decision-making in support of project and borrower recovery. Leverage negotiation skills and emotional intelligence to build consensus and foster positive working relationships.
• Support the Special Assets Risk Manager with special projects, reporting, or other responsibilities, as assigned. Demonstrate flexibility and a willingness to take on varied tasks.
• Travel up to 5% as necessary.

• Education and Experience: High School Diploma or equivalent with 5 years of relevant experience, or a bachelor’s degree in accounting, finance, real estate, or a related field, with at least 2 years of professional experience in special assets, commercial loan workouts, and portfolio/asset management.
• Relevant Experience: Prior experience in commercial loan workouts, collections, portfolio management, and familiarity with sectors such as affordable housing, LIHTC (Low-Income Housing Tax Credit), New Markets Tax Credit, healthcare, education, CDFIs, and/or affordable housing organizations is a plus.
• Financial and Communication Skills: Strong financial analysis abilities and excellent communication skills, with the ability to collaborate effectively with internal and external stakeholders.
• Organizational and Written Skills: Strong written and organizational skills, with keen attention to detail and the ability to work independently.
• Strong interpersonal and problem-solving skills: Ability to empathize with borrowers facing financial challenges while maintaining professionalism and composure. Demonstrates emotional intelligence in high-pressure situations, uses sound judgment to develop creative solutions, and communicates effectively to navigate difficult conversations. Collaborative team player who remains adaptable, accountable, and resilient when working through complex loan workouts and negotiations.
• Customer Service and Relationship Management: Strong customer service skills, with the ability to manage a variety of borrower types and relationships respectfully, empathetically, and solution-oriented, addressing concerns and questions in a timely and professional manner.
• Analytical and Technical Skills: Proven ability to conduct risk assessments and manage a portfolio, with strong analytical and technical skills.
• Software Proficiency: Proficiency in Microsoft Office (especially Word, Excel, and PowerPoint), the Google Suite of products (including Google Drive, Calendar, Gmail, Sheets, Docs, and Meet), and zoom, with the ability to quickly learn customer management software and related programs.

The salary range for this position is $80,573.00 - $107,566.00 per year

This role is Remote with and is eligible for an annual incentive.

All employees must be legally authorized to work in the United States. The Company will not sponsor applicants for work visas.

EEO: Momentus Capital is an equal opportunity employer committed to a diverse workforce; and, as such, is fully committed to providing employment for qualified individuals, free from discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, pregnancy, childbirth or related medical conditions, or any other protected characteristic established by applicable law.