Special Accounts Representative

Saia Inc.; Johns Creek (GA); On-site; USD 38,000 - 43,000; Full time

Job summary

Saia Inc. is seeking a customer service coordinator in Johns Creek, GA to oversee and ensure accurate handling of specialized service offerings and premium products.

You will track, quote, negotiate, and ensure contractual compliance while supporting customers across channels. You will prepare performance reports, resolve freight bill disputes, and assist with escalated issues by analyzing and correcting deficiencies.

Qualifications

• 2+ years of customer service or transportation operations experience.
• Proficiency in Microsoft Office and AS400.

Responsibilities

• Oversees and resolves complex customer service requests through written, verbal, and digital communication channels.
• Provides performance insights by preparing and delivering regular customer performance reports to support retention and satisfaction.
• Engages and resolves freight bill disputes by negotiating equitable solutions with customers and internal teams.
• Assists customers with escalated service issues by analyzing, correcting, and preventing service performance deficiencies.
• Communicates with stakeholders to ensure customers receive required services.
• Implements proactive solutions to address potential service level issues and prevent recurring incidents.
• Prepares corrective action reports for customers and leadership to document and resolve service defects.
• Participates in process improvement initiatives to enhance service quality and operational efficiency.

Skills

Customer service experience

Education

High school diploma or GED

Tools

AS400

Microsoft Office

Job description

Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.

Position Summary

Oversees and ensures accurate tracking, quoting, negotiation, and contractual compliance for specialized service offerings and premium products.

Major Tasks and Responsibilities

• Oversees and resolves complex customer service requests through written, verbal, and digital communication channels.
• Provides performance insights by preparing and delivering regular customer performance reports to support retention and satisfaction.
• Engages and resolves freight bill disputes by negotiating equitable solutions with customers and internal teams.
• Assists customers with escalated service issues by analyzing, correcting, and preventing service performance deficiencies.
• Communicates with stakeholders to ensure customers receive required services.
• Implements proactive solutions to address potential service level issues and prevent recurring incidents.
• Prepares corrective action reports for customers and leadership to document and resolve service defects.
• Participates in process improvement initiatives to enhance service quality and operational efficiency.

Preferred Qualifications

• High school diploma or GED.
• 2+ years of customer service or transportation operations experience.
• Proficiency in Microsoft Office and AS400.

Pay Rate: $18.14 - $20.81 per hour, based on experience

Benefits

At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.