Special Accounts Representative

Saia Inc; Johns Creek (GA); On-site; USD 25,000 - 29,000; Full time

Job summary

Saia Inc in Johns Creek, GA is seeking a proactive Customer Service professional to oversee and resolve complex service requests, quotes, and billing issues within our transportation network. This role involves ensuring accurate tracking and timely responses to customer inquiries.

You will prepare performance reports to support retention and satisfaction, negotiate disputed charges, and coordinate with internal teams to prevent service deficiencies while driving process improvements across

Qualifications

• Experience in customer service or transportation operations preferred.
• Proficient with Microsoft Office and data reporting.
• Strong communication and problem-solving abilities.

Responsibilities

• Oversee and resolve complex customer service requests through written, verbal, and digital communication channels.
• Provide performance insights by preparing and delivering regular customer performance reports.
• Engage and resolve freight bill disputes by negotiating equitable solutions with customers and internal teams.
• Assist customers with escalated service issues by analyzing and correcting service performance deficiencies.

Skills

Customer service

Communication

Microsoft Office

Education

High school diploma or GED

Tools

AS400

Job description

Ready To Go Further?Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.Position SummaryOversees and ensures accurate tracking, quoting, negotiation, and contractual compliance for specialized service offerings and premium products.Major Tasks and ResponsibilitiesOversees and resolves complex customer service requests through written, verbal, and digital communication channels.Provides performance insights by preparing and delivering regular customer performance reports to support retention and satisfaction.Engages and resolves freight bill disputes by negotiating equitable solutions with customers and internal teams.Assists customers with escalated service issues by analyzing, correcting, and preventing service performance deficiencies.Communicates with stakeholders to ensure customers receive required services.Implements proactive solutions to address potential service level issues and prevent recurring incidents.Prepares corrective action reports for customers and leadership to document and resolve service defects.Participates in process improvement initiatives to enhance service quality and operational efficiency.Preferred QualificationsHigh school diploma or GED.2+ years of customer service or transportation operations experience.Proficiency in Microsoft Office and AS400.Pay Rate: $18.14 - $20.81 per hour, based on experienceBenefitsAt Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.Make Your MoveAt Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.