Special Accounts Representative

90 Saia Inc; Atlanta (GA); On-site; USD 38,000 - 43,000; Full time

Job summary

Saia is seeking a customer service professional to oversee and ensure accurate tracking, quoting, negotiation, and contractual compliance for specialized service offerings and premium products. You will handle complex customer requests and provide performance insights to support retention and satisfaction.

The role requires 2+ years in customer service or transportation operations, proficiency with Microsoft Office and AS400, and the ability to communicate effectively across teams.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service or transportation operations experience required.
• Proficiency in Microsoft Office and AS400.

Responsibilities

• Oversees and resolves complex customer service requests via written, verbal, and digital channels.
• Prepares regular customer performance reports to support retention and satisfaction.
• Negotiates equitable freight bill resolutions with customers and internal teams.
• Analyzes escalated service issues and prevents performance deficiencies.
• Communicates with stakeholders to ensure delivery of required services.
• Implements proactive solutions to address potential service issues.
• Prepares action reports to document and resolve service defects.
• Contributes to process improvements for service quality and efficiency.

Skills

Customer service

Transportation operations experience

Education

High school diploma or GED

Tools

Microsoft Office

AS400

Job description

Ready To Go Further?

Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one - from leadership and from your team. A job with Saia is packed with opportunity - from learning new skills and advancing to competitive compensation and great benefits. It's all here and it's exactly what going further is all about.

Position Summary

Oversees and ensures accurate tracking, quoting, negotiation, and contractual compliance for specialized service offerings and premium products.

Major Tasks and Responsibilities

• Oversees and resolves complex customer service requests through written, verbal, and digital communication channels.
• Provides performance insights by preparing and delivering regular customer performance reports to support retention and satisfaction.
• Engages and resolves freight bill disputes by negotiating equitable solutions with customers and internal teams.
• Assists customers with escalated service issues by analyzing, correcting, and preventing service performance deficiencies.
• Communicates with stakeholders to ensure customers receive required services.
• Implements proactive solutions to address potential service level issues and prevent recurring incidents.
• Prepares corrective action reports for customers and leadership to document and resolve service defects.
• Participates in process improvement initiatives to enhance service quality and operational efficiency.

Preferred Qualifications

• High school diploma or GED.
• 2+ years of customer service or transportation operations experience.
• Proficiency in Microsoft Office and AS400.

Pay Rate

$18.14 - $20.81 per hour, based on experience

Benefits

At Saia, your success is our success! That's why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed. Make Your Move At Saia, our people are the reason we've been successful for over a century in the industry. Together, we've created a positive culture that's driven by our core values - like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we're always looking for more collaborative and motivated individuals to join our team. So, if you're ready to put your career on a solid path, let's go further.

Equal Opportunity Employer

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Company Overview

With headquarters in Georgia, Saia LTL Freight operates across the U.S. and employs thousands of people nationwide. Through our network of partners, we serve the balance of the U.S. including Alaska and Hawaii, plus Puerto Rico, Canada and Mexico. Through our three operating service groups-Saia LTL, LinkEx, and Saia Logistics Services-we provide complete transportation and logistics solutions. As a company, Saia is dedicated to providing every employee the opportunity and environment to continue to grow and contribute, individually and as part of a team.