International Help Desk Representative

Saia Inc.; Johns Creek (GA); On-site; USD 27,000 - 31,000; Full time

Job summary

Saia Inc. in Johns Creek, GA is seeking a Customer Service Associate to assist customers with moving freight outside the United States borders. You will respond to inquiries and help coordinate international shipments.

Key tasks include resolving customer requests through multiple channels, providing quotes and pricing updates to international customers, and securing documents for destinations abroad. Preferred qualifications include a high school diploma or GED, prior customer service or sales

Qualifications

• High school diploma or GED.
• Prior customer service or sales experience.
• Knowledge of logistics services.
• Proficiency in Microsoft Office.

Responsibilities

• Resolves customer requests through various channels of communication.
• Provides specialty product quotes and pricing updates to international customers.
• Secures documentation from customers with international destinations as needed.
• Facilitates the transfer of customers throughout the organization and international carriers.
• Communicates the freight movement activities between locations.
• Researches discrepancies resolves issues and makes recommendations for modifications.
• Builds customer relationships by addressing their operational needs.
• Tracks and monitors reports and documentation from customers and facilities.

Skills

Customer service

Sales experience

Logistics knowledge

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one - from leadership and from your team. A job with Saia is packed with opportunity - from learning new skills and advancing to competitive compensation and great benefits. It's all here and it's exactly what going further is all about.

Position Summary

Assists customers with moving freight outside the United States borders.

Major Tasks and Responsibilities

• Resolves customer requests through various channels of communication.
• Provides specialty product quotes and pricing updates to international customers.
• Secures documentation from customers with international destinations as needed.
• Facilitates the transfer of customers throughout the organization and international carriers.
• Communicates the freight movement activities between locations.
• Researches discrepancies resolves issues and makes recommendations for modifications.
• Builds customer relationships by addressing their operational needs.
• Tracks and monitors reports and documentation from customers and facilities.

Preferred Qualifications

• High school diploma or GED.
• Prior customer service or sales experience.
• Knowledge of logistics services.
• Proficiency in Microsoft Office.

Pay Rate: $19.86 - $22.85 per hour, based on experience

Benefits

At Saia, your success is our success! That's why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.