Spare Parts Specialist - Pulp & Energy

Valmet; Charlotte (NC); On-site; USD 52,000 - 66,000; Full time

Job summary

Valmet is seeking a Spare Parts Specialist in Charlotte, NC to be the primary contact for assigned accounts, handling quotations, order acknowledgements, and general customer support for spare parts and consumables.

You will provide technical applications support, identify parts using Valmet documentation systems, and assist spare part coordinators and other sales personnel to ensure accurate, timely service.

Qualifications

• Associate's Degree from a two-year college in business, engineering, or related field.
• 3–5 years customer service or technical capacity experience; or equivalent.
• Experience in pulp and paper industry preferred.

Responsibilities

• Serve as customer contact for assigned accounts; facilitate inside sales functions.
• Provide quotations and order acknowledgements for spare parts and consumables.
• Offer technical applications support and guidance to customers and sales personnel.
• Provide technical support for spare part coordinators and sales personnel.

Skills

Customer service

Technical capacity

Pulp and paper industry

Education

Associate's Degree

Tools

Valmet documentation systems

Job description

Are you looking to move your career forward?

Valmet is seeking great people to mentor into the next generation of paper industry professionals. Help us remain champions to our customers while being good neighbors and stewards of the earth reducing our impact to the environment.

Spare Parts Specialist will serve as the customer contact for assigned accounts, facilitating all inside sales functions. Primarily providing quotations and order acknowledgements for spare parts and consumable products, and general customer support.

• Receive customer inquiries for spare parts and consumables through direct communication or through the Product Sales Managers.
• Identify specific parts utilizing Valmet documentation systems.
• Provide technical applications and customer quotations and order acknowledgements for spare parts and consumables.
• Provide technical support for spare part coordinators, customers, and other sales personnel.

Requirements

Associate's Degree from a two year college in business or engineering or related field; 3 to 5 years customer service experience or experience in a technical capacity, preferably in the pulp and paper industry; or equivalent combination of education and experience

This position is not open for immigration sponsorship. Applicants must be living and authorized to work in the US.

What We Offer

Valmet offers a dynamic work environment that is team-oriented, international and focused on growth. We value and encourage an innovative culture that suits development-minded people who enjoy working in a fast-paced and energetic environment. All this comes with a generous wage and benefits package that includes a company funded pension plan and 401k with company match.

Additional Information

This role offers a great opportunity to expand your career and apply your well-earned knowledge in a meaningful way. Please note that only online applications will be accepted.

When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. With 20,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customer’s performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.

Join the team! www.valmet.com/careersna

Valmet will never ask for personal financial information during the interview process. If you feel you have been a victim of an online job posting scam, please notify the Federal Trade Commission.

Valmet is an equal opportunity employer. All employees and applicants for employment will not be discriminated on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.