Technical Service Representative

US641 Valmet, Inc.; Appleton (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Retirement savings program

Job summary

Valmet is seeking a Technical Service Representative to provide field service and technical support for papermaking finishing equipment. The role covers installation, commissioning, troubleshooting, maintenance, repairs, and operator training across North America.

Candidates should have strong mechanical aptitude and experience with industrial equipment in papermaking or related manufacturing environments. Responsibilities include site audits, preparing service reports, and advising customers

Qualifications

• Associate's or Bachelor's degree in Mechanical Engineering, Papermaking Technology, or a related technical field.
• 3-5 years of technical experience within papermaking or related industrial environments.
• Strong mechanical troubleshooting and problem-solving skills.
• Ability to travel extensively throughout North America.

Responsibilities

• Install, commission, troubleshoot, maintain, and train operators on equipment.
• Provide technical support and advisory services to customers and contractors.
• Assist with equipment installation, startup, and commissioning activities.
• Perform preventive maintenance, troubleshooting, repairs, and field service work.
• Prepare service reports and maintain accurate documentation.
• Train customer personnel on equipment operation and maintenance.
• Conduct site audits and identify opportunities for equipment and process improvements.

Skills

Field service

Technical support

Mechanical troubleshooting

Customer service

Travel

Education

Associate's or Bachelor's degree in Mechanical Engineering

Papermaking Technology

Job description

Valmet is seeking Technical Service Representative to provide field service and technical support for papermaking finishing equipment. This customer-facing role is responsible for equipment installation, commissioning, troubleshooting, maintenance, repairs, and operator training. The ideal candidate will have strong mechanical aptitude and experience supporting industrial equipment within the paper industry or related manufacturing environments. Provide technical support and advisory services to customers and contractors. Assist with equipment installation, startup, and commissioning activities. Perform preventive maintenance, troubleshooting, repairs, and field service work. Prepare service reports and maintain accurate documentation. Train customer personnel on equipment operation and maintenance. Conduct site audits and identify opportunities for equipment and process improvements. Support customers throughout the United States and North America.

Responsibilities

• This customer-facing role is responsible for equipment installation, commissioning, troubleshooting, maintenance, repairs, and operator training.
• Provide technical support and advisory services to customers and contractors.
• Assist with equipment installation, startup, and commissioning activities.
• Perform preventive maintenance, troubleshooting, repairs, and field service work.
• Prepare service reports and maintain accurate documentation.
• Train customer personnel on equipment operation and maintenance.
• Conduct site audits and identify opportunities for equipment and process improvements.
• Support customers throughout the United States and North America.

Requirements

• Associate's or Bachelor's degree in Mechanical Engineering, Papermaking Technology, or a related technical field.
• 3-5 years of technical experience within the papermaking industry or a related industrial environment.
• Strong mechanical troubleshooting and problem-solving skills.
• Ability to work independently and manage field assignments with minimal supervision.
• Strong communication and customer service skills.
• Ability and willingness to travel extensively throughout North America.

Benefits

• We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting.
• Valmet provides competitive compensation, comprehensive benefits, retirement savings programs, and opportunities for professional growth and advancement.
• Employees are encouraged to contribute ideas, develop new skills, and make a meaningful impact on our customers' success.

Selected candidates may be required to complete pre-employment screening in accordance with local requirements.

Join Valmet and help deliver exceptional customer experiences while supporting the success of our Spare Parts business.

When everything works together Valmet is where the best talent from a wide variety of backgrounds comes together.

With 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper, and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions.

Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.

Valmet is a global technology leader in serving process industries. We work with our customers throughout the lifecycle, delivering cutting-edge technologies and services, as well as mission-critical automation and flow control solutions. Backed by more than 225 years of industrial experience and a global team of 18,500 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative tomorrow. In 2025, Valmet’s net sales totaled approximately EUR 5.2 billion. Our head office is in Espoo, Finland, and we have experts in approximately 40 countries around the world. Valmet’s shares are listed on Nasdaq Helsinki.

To protect our candidates' privacy, Valmet will never ask any personal information such as banking information or social security number during the recruitment process.

Please note that Valmet will never ask for personal financial information during the interview process. If you feel you have been a victim of an online job posting scam, please notify the Federal Trade Commission.