Spare Parts Call Center Technician

Haulotte North America; Virginia Beach (VA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Vacation

Sick

401k

Long-Term Disability

Short-Term Disability

Life Insurance

Job summary

Haulotte North America in Virginia Beach, VA is seeking a Spare Parts Call Center Technician to handle phone and email inquiries, assist customers with MEWP parts, and generate orders. You will work with manuals and systems to identify correct parts and process RMAs, ensuring accurate pricing and timely delivery.

The role emphasizes customer satisfaction, collaboration with purchasing, supply chain and warehouse teams, and use of ERP and CRM tools to optimize service orders and warranty claims

Qualifications

• High school diploma required.
• 1–3 years call center experience preferred.
• Technical experience with support equipment is a plus.

Responsibilities

• Answer calls and emails from customers and assist with part orders.
• Provide Spare Parts numbers and prices.
• Enter Spare Parts orders in the ERP system and initiate RMAs.
• Follow up with departments on offers, quotes and orders to maximize sales.

Skills

Customer service

Read schematics

ERP navigation

CRM familiarity

Verbal communication

Time management

Education

High school diploma

Tools

ERP systems

CRM

Microsoft Office

Job description

Position:Spare Parts Call Center Technician

Location: Virginia Beach, VA

Job Id:541

# of Openings:1

Job Summary

Answer phone calls and emails and assist customers in obtaining the correct Spare Parts for Mobile Elevated Work Platforms (MEWP) equipment, utilizing the appropriate manufacturers’ manuals and other resources. Generate parts and service orders and process Return Merchandise Authorizations (RMA) in M3 system.

Responsibilities

• Answer phone calls and emails from Customers and assist them with questions and ordering the parts.
• Always focus on customer satisfaction.
• Provide Spare Parts Numbers and Prices.
• Provide global offers and delivery times for specific parts.
• Enter Spare Parts orders in the System.
• Initiate RMAs as needed.
• Follow up with customers and departments (purchase, supply chain, warehouse) on offers, quotes and orders to maximize sales and close service orders.
• Run reports in ERP system: RMA and parts shipping delays, etc.
• Make customers aware of current parts promotions including the benefits of purchasing from alternative sources (e.g. Easy Spare Parts, SmartEquip, and My Haulotte).
• Initiate Warranty Claims as appropriate.

Skills

• Ownership in solving customer concerns – ensure that the customer’s problem is solved.
• Ability to read schematics (e.g., hydraulic, electric, and electronic) and exploded diagrams.
• Computer skills – ability to navigate through ERP systems, Microsoft Office, and manage multiple software platforms on different monitors.
• Track record of over-achieving quota.
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.

Experience & Educations

• High school degree.
• 1 to 3 years of call center experience Preferred.
• Technical experience of support equipment (mechanical maintenance on construction equipment - Preferred).

Why Join Us?

• Growth Opportunities:We offer continuous learning and development opportunities to help you grow in your career.
• Innovative Environment:Be part of a forward-thinking company that values innovation and excellence.
• Supportive Team:Work with a collaborative and supportive team that values your contributions.
• Competitive Benefits:Enjoy a comprehensive benefits package
  • Medical
  • Dental
  • Vision
  • Vacation
  • Sick
  • 401k
  • Long-Term & Short-Term Disability
  • Life Insurance

**Haulotte US Inc is an EEO organization. **