Regional Service Coordinator

Haulotte US, Inc.; Texas; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Disability insurance

Life insurance

AD&D coverage

Paid vacation

Paid sick leave

Paid holidays

Job summary

Haulotte U.S., Inc. is seeking a Regional Service Coordinator to act as the technical expert in the field.

You will diagnose and troubleshoot complex hydraulic, electrical, and mechanical issues on Haulotte aerial work platforms and provide top-tier support to customers in your territory. You will coordinate service activities, conduct training for customers and service personnel, and collaborate with parts, sales, and technical support teams to ensure rapid, high-quality service.

Qualifications

• High school diploma or GED is required.
• Minimum of 5 years of experience maintaining, diagnosing, or repairing aerial work platforms or similar equipment.
• Strong knowledge of hydraulic, mechanical, and electrical systems.
• Ability to read and interpret electrical and hydraulic schematics.
• Excellent troubleshooting, analytical, and problem-solving abilities.
• Strong interpersonal communication and customer service skills.
• Ability to travel frequently within the territory (up to 80%).
• Residence in or near Houston or Dallas–Fort Worth area.

Responsibilities

• Diagnose and troubleshoot hydraulic, electrical, and mechanical issues on Haulotte aerial work platforms.
• Provide expert technical assistance by phone, email, and on-site visits.
• Coordinate and manage service activities throughout the assigned territory.
• Lead technical, operator, product familiarization, and equipment training sessions for customers and service personnel.
• Investigate recurring equipment issues and collaborate with internal teams to develop solutions.
• Collaborate with parts, sales, and technical support teams to ensure timely and effective assistance.
• Track service cases, document activities, and provide updates through Salesforce CRM.
• Represent Haulotte and promote safety, quality, and service excellence.

Skills

Customer service

Interpersonal skills

Troubleshooting

Schematics reading

Field service

Travel readiness

CRM experience

Education

High school diploma or GED

Tools

Salesforce CRM

Microsoft Office

Job description

Travel: Up to 80% | Employment Type: Full-Time

Take Your Technical Expertise to New Heights with Haulotte!

Are you an experienced heavy equipment technician who enjoys solving complex problems, working directly with customers, and being the go‑to expert in your field? Are you ready to take your technical career beyond the workshop?

Haulotte U.S., Inc. is looking for a Regional Service Coordinator to join our team!

As a global leader in aerial work platforms, Haulotte is committed to delivering innovative equipment and exceptional customer support. We're looking for a technically skilled, self‑motivated professional who thrives in the field and takes pride in keeping equipment operating at peak performance.

In this role, you'll serve as the technical expert for your assigned territory, helping customers troubleshoot equipment, resolve service challenges, and maximize machine uptime. You'll have the opportunity to work independently, build strong customer relationships, and make a direct impact on customer satisfaction.

What You'll Be Doing

• Be the Technical Expert: Diagnose and troubleshoot complex hydraulic, electrical, and mechanical issues on Haulotte aerial work platforms.
• Support Our Customers: Provide exceptional technical assistance by phone, email, and on‑site visits to resolve equipment concerns quickly and effectively.
• Own Your Territory: Coordinate and manage service activities throughout your assigned region, prioritizing customer needs and equipment uptime.
• Share Your Knowledge: Lead technical, operator, product familiarization, and equipment training sessions for customers and service personnel.
• Solve Problems: Investigate recurring equipment issues, identify potential quality concerns, and collaborate with internal teams to develop solutions.
• Collaborate Across Teams: Partner with our parts, sales, and technical support teams to ensure customers receive timely and effective assistance.
• Stay Organized: Track service cases, document activities, and provide updates through Salesforce CRM.
• Represent Haulotte: Build lasting customer relationships while promoting our commitment to safety, quality, and service excellence.

This is a field‑based position requiring frequent travel (up to 80%) throughout the assigned territory.

What We're Looking For

Required Qualifications:

• High school diploma or GED.
• Minimum of 5 years of experience maintaining, diagnosing, or repairing aerial work platforms, heavy equipment, or similar machinery.
• Strong working knowledge of hydraulic, mechanical, and electrical systems.
• Ability to read and interpret electrical and hydraulic schematics.
• Excellent troubleshooting, analytical, and problem‑solving abilities.
• Strong interpersonal communication and customer service skills.
• Ability to work independently, manage priorities, and coordinate frequent travel.
• Proficiency with Microsoft Office and familiarity with CRM systems.
• Residence in the Houston or Dallas–Fort Worth area, within approximately one hour of a major airport.

Preferred Qualifications:

• Technical certification in heavy equipment, automotive technology, diesel mechanics, or a related field.
• Experience servicing mobile elevating work platforms (MEWPs), including boom lifts and scissor lifts.
• Experience using Salesforce CRM.
• Previous experience providing technical training or field service support.

Physical Requirements:

• Ability to lift, carry, push, or pull up to 60 pounds.
• Ability to work outdoors, at heights, and around mechanical and electrical equipment.
• Ability to perform hands‑on equipment inspections, diagnostics, and troubleshooting in field environments.

Why Join Haulotte?

At Haulotte, we believe great equipment deserves great people behind it. When you join our team, you become part of a global organization that values technical expertise, innovation, collaboration, and customer satisfaction.

We offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Short-term and long-term disability coverage
• Life insurance and accidental death & dismemberment (AD&D) coverage
• Paid vacation
• Paid sick leave
• Paid holidays

Ready to Elevate Your Career?

Haulotte U.S., Inc. is an Equal Employment Opportunity (EEO) employer. We are committed to providing equal employment opportunities to all qualified applicants without regard to any legally protected characteristic.