Spare Parts Administrator

RXinsider LTD.; Lancaster (TX); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401k with employer match

Paid vacation & holidays

Profit sharing

Tuition reimbursement

Job summary

KNAPP Group in Lancaster, TX, USA, is seeking a dedicated team member to manage spare parts sales, repairs, and returns at customer sites. You will maintain strong customer relations, perform data entry across systems, and manage spare parts inventory and reporting by creating Excel spreadsheets and tracking trends.

The role requires coordinating with Purchasing and Shipping managers, assisting warehouse operations, and handling quotations with local suppliers and headquarters in Austria.

Qualifications

• Experience in customer service and order processing.
• Ability to enter data accurately in multiple systems.
• Proficiency with Excel for reporting and tracking.

Responsibilities

• Manage Spare Parts sales, repairs and returns at the Customer site.
• Establish and maintain good customer relations by promptly responding to inquiries.
• Data entry into various systems and data management of spare parts inventory.
• Create Excel spreadsheets and report generation.
• Keep track of trends and volume; send confirmations and tracking information.
• Coordinate with Purchasing/Shipping Managers and headquarters for spare parts delivery.

Skills

Customer service

Data entry

Excel

Inventory management

Shipping & receiving

Quotations

Job description

Who We Are

KNAPP brings new technology to warehouse automation.

The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We, more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics are dedicated to making complexity simple.

One of KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.

What You Get To Do

• Manage Spare Parts sales, repairs and returns at the Customer site
• Establish and maintain good customer relations by promptly responding to external and internal customer’s inquiries and promoting the Company’s products and services
• Data entry into various systems
• Data management of spare parts inventory
• Create Excel spreadsheets and report generation.
• Keep track of trends and volume
• Send order confirmations, track information and parts returns authorizations to customers
• Work with the Purchasing Manager/Shipping Manager and headquarters in order to secure qualified management of spare parts delivery when applicable
• Assist with warehouse shipping, receiving and inventory audits
• Request quotations from local suppliers and headquarters in Austria
• Filing and shipping documentation; match order confirmations, calculate shipping rates
• Develop and update written procedures for each task. Standardize work and cross train em- ployees
• Performs other duties as required

Working Conditions and Environment:

• Overtime, if required by work
• Authorized to work in the U.S
• Occasional travel maybe requested
• Professional office etiquette is required at all times.
• Physical requirements: Sitting for long periods of time, standing, walking, climbing ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 50 pounds.

What You Will Get

• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with a very generous employer match and no vesting!
• Paid Vacation & Holidays
• Profit Sharing
• Paid Parental Leave
• Subsidized Daycare
• Tuition Reimbursement
• Pet Insurance

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.

Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”