Member Support & Solutions Specialist

ICCU; Chubbuck (ID); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid Time Off

11 Holidays

401K & Pension

Tuition Reimbursement

Employee Assistance

Wellness Program

Life Insurance

Disability Insurance

Awesome Culture

Business Discounts

Job summary

ICCU is seeking a Member Contact Center Agent (MCC) to be the friendly voice helping members solve problems by phone, text, and email. You will deliver quality service, handle account questions, and perform member transactions with accuracy while upholding ICCU values.

Qualified candidates will have a High School Diploma or GED, strong communication skills, and the ability to protect confidential Credit Union information.

Qualifications

• High School Diploma or GED required.
• Good communication and interpersonal skills.
• Ability to maintain confidentiality of Credit Union records.
• Knowledge of the Financial Industry (nice to have).
• Prior Experience in a Customer Service role (nice to have).

Responsibilities

• Delivering world class service to members by demonstrating empathy, accuracy, timeliness, and problem-solving skills.
• Providing general information to members about our Credit Union Services.
• Answering telephone calls and meeting performance metrics.
• Researching and correcting member account problems.
• Performing a wide range of member-generated transactions.
• Completing accurate case notes of member interactions and call history.
• Working and communicating effectively with team members.
• Demonstrating core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability.

Job description

ICCU is seeking a Member Contact Center Agent (MCC) to be the friendly voice helping members solve problems by phone, text, and email. You will deliver quality service, handle account questions, and perform member transactions with accuracy while upholding ICCU values.

Qualified candidates will have a High School Diploma or GED, strong communication skills, and the ability to protect confidential Credit Union information.