Spanish-Speaking Member Advocate | Healthcare Concierge

Collective Health; Plano (TX); On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Stock options

Job summary

Collective Health in Plano, TX is hiring a Member Advocate to provide concierge-level support for health benefits. You will learn plans, assist members by phone, email, and chat, and collaborate with the team to resolve issues. Training lasts four weeks and the role emphasizes empathy, efficiency, and professionalism.

The position offers in-office work in Plano with growth opportunities, stock options, and benefits. Prior healthcare exposure and a degree are a plus; bilingual skills are a bonus.

Qualifications

• Bilingual English/Spanish preferred; wrote and spoke with members in multiple channels.
• Strong interpersonal and written communication skills for diverse inquiries.
• Ability to stay composed in a fast-paced, high-volume environment and learn new software.

Responsibilities

• Learn health insurance, benefits, and network plans to solve member problems.
• Interact with members via phone, email, and chat to explain and navigate care and billing.
• Collaborate with teammates to resolve member issues.
• Support a culture aligned with Collective Health values.
• Report to a team lead and contribute to essential Member Services operations.

Skills

Bilingual English/Spanish

Excellent communication

Empathy and adaptability

Tech-savvy

High-volume multitasking

Education

Bachelor’s or Associate’s degree

Job description

Collective Health in Plano, TX is hiring a Member Advocate to provide concierge-level support for health benefits. You will learn plans, assist members by phone, email, and chat, and collaborate with the team to resolve issues. Training lasts four weeks and the role emphasizes empathy, efficiency, and professionalism.

The position offers in-office work in Plano with growth opportunities, stock options, and benefits. Prior healthcare exposure and a degree are a plus; bilingual skills are a bonus.