Spanish-Speaking Loan Consultant

OneMain Financial Group; Carlisle (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health and wellbeing options

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial Group in Indiana is seeking a Loan Sales Specialist to listen to customer needs and provide access to friendly, fast, and affordable financing for life's expenses. You will work in a competitive, supportive environment with opportunities for advancement and professional development.

The role emphasizes handling the loan process lifecycle, maintaining compliance, and engaging customers via multiple channels to deliver tailored solutions while driving branch goals.

Qualifications

• High School Diploma or GED required.
• Sales, Collections or Customer Service experience preferred.
• Bilingual - Spanish preferred.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options.

Skills

Bilingual Spanish

Customer service

Sales experience

Education

High School Diploma or GED

Job description

OneMain Financial Group in Indiana is seeking a Loan Sales Specialist to listen to customer needs and provide access to friendly, fast, and affordable financing for life's expenses. You will work in a competitive, supportive environment with opportunities for advancement and professional development.

The role emphasizes handling the loan process lifecycle, maintaining compliance, and engaging customers via multiple channels to deliver tailored solutions while driving branch goals.