Patient Services Specialist - Bilingual Spanish

Relevium Pain Specialists; Reno (NV); On-site; USD 40,000 - 55,000; Full time

Job summary

Relevium Pain Specialists in Reno, NV is seeking a Patient Care Specialist who will manage appointment scheduling, registration, and deliver an exceptional patient experience from first contact through visit. The role requires bilingual English and Spanish, top-notch organization, and strong communication.

You will work closely with clinical staff to keep schedules efficient and patients well-informed. The position emphasizes exceptional customer service, accurate data entry in the EHR, and

Qualifications

• High school diploma; healthcare setting experience desirable.
• Knowledge of medical terminology, HIPAA, and clinic policies.
• Excellent communication and strong customer service orientation.

Responsibilities

• Schedule and confirm patient appointments using the clinic’s scheduling system.
• Coordinate appointment times with providers to optimize clinic flow and minimize patient wait times.
• Greet patients upon arrival and assist with check-in; verify and update patient information.
• Collect co-pays and process payments; verify insurance eligibility and benefits.
• Maintain patient records in the EHR; ensure privacy and compliance with regulations.
• Answer phones, handle correspondence, and support office operations.
• Collaborate with clinical staff to meet patient needs and ensure smooth scheduling.

Skills

Bilingual English & Spanish

Communication skills

Organization

HIPAA knowledge

Customer service

Medical office experience

Scheduling software

Education

High school diploma

Tools

EHR systems

Scheduling software

Job description

The Patient Care Specialist will be responsible for managing the schedule of patient appointments, handling registration processes, and ensuring a smooth and efficient patient experience from the initial contact through the entirety of their visit. This role requires a high level of organization, excellent communication skills, and a strong commitment to providing exceptional customer service.

Please note that Bilingual in English & Spanish is a requirement for this position.

RESPONSIBILITIES AND DUTIES

• Schedule and confirm patient appointments using the clinic’s scheduling system.
• Coordinate appointment times with providers to optimize clinic flow and minimize patient wait times.
• Manage rescheduling and cancellations, ensuring that changes are communicated clearly to all relevant parties.
• Greet patients warmly upon arrival and assist with the check-in process.
• Verify and update patient information, including personal details and insurance coverage.
• Collect and process patient co-pays, deductibles, and other payments as necessary.
• Verify insurance eligibility and benefits prior to patient appointments.
• Ensure that all required documentation is collected and processed in accordance with clinic policies and insurance requirements.
• Assist patients with understanding their insurance coverage and financial responsibilities.
• Accurately enter and maintain patient information in the electronic health record system.
• Ensure that patient records are complete and up-to-date, and comply with confidentiality and privacy regulations.
• Provide exceptional customer service by addressing patient inquiries and concerns with empathy and professionalism.
• Assist patients with navigating clinic procedures and resolving any issues that may arise.
• Perform general administrative duties such as answering phones, handling correspondence, and managing office supplies.
• Collaborate with clinical staff to ensure that patient needs are met and that appointment schedules are efficiently managed.
• Regular and consistent attendance is an essential function of this role.
• Other duties as assigned.

REQUIREMENTS AND QUALIFICATIONS

• High school diploma.
• Experience in a medical office or healthcare setting, particularly in scheduling or registration roles is highly desirable.
• Knowledge of medical terminology and medical office/outpatient surgery center policies & procedures, insurance and billing.
• Proficiency in using electronic health record systems and scheduling software is highly desirable.
• Strong comprehension of HIPAA.
• Exceptional oral and written communication skills with internal and external partners.
• Internal and external customer service orientation.
• Strong attention to detail.
• Demonstrates organization and time management skills.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Prolonged periods of sitting at a desk and working on a computer.
• Must be physically able to sit, climb, balance, bend, stoop, kneel, crouch and crawl occasionally.
• Must be able to lift and push/pull up to 50 pounds occasionally.
• Frequently required to talk and hear.
• Vision abilities required include depth, perceptions, and ability to adjust focus throughout the day.

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.