Spanish-Speaking Client Training Specialist

IDeaS Revenue Solutions; Minnesota; On-site; USD 65,000 - 90,000; Full time

Job summary

IDeaS Revenue Solutions is seeking a Client Training Specialist fluent in Spanish to train hotel clients on the IDeaS suite, both in person and remotely. You will tailor sessions, ensure smooth installations, and help clients maximize benefits of the system.

You bring a hospitality background with 5+ years in hotel revenue management, plus experience teaching or training, strong communication, and the ability to travel up to 60% to diverse international clients.

Qualifications

• BS or BA in Hospitality Management or related field.
• 5+ years of hotel revenue management experience.
• Training or teaching experience with strong group training skills.
• Fluent in Spanish at professional or native level.
• Working fluency in international business English.
• Software training experience.
• Experience in working with international audiences.
• In-depth understanding of revenue management concepts.
• Strong analytical skills and ability to exercise these in pressurized environments.
• Effective and assertive communication and presentation skills.
• Detail oriented with effective organizational skills.
• Ability to identify and resolve problems.
• Ability to work under pressure, in an agile environment.
• Ability to work successfully in a team environment, as well as independently.
• Microsoft PowerPoint knowledge.
• Proficient in MS Excel, Word, and Outlook.
• Ability to travel extensively (up to 60%).

Responsibilities

• Provides face-to-face training to hotel clients using approved materials.
• Delivers remote training, coaching and facilitation sessions via Teams, Zoom.
• Aids in configuring the IDeaS systems at client sites to maximize benefit.
• Guides clients in integrating the IDeaS System into hotel operations.
• Processes complex requirements from clients across cultures in real time.
• Delivers detailed status and summary reports after each training assignment.
• Ensures materials meet format standards and convey professionalism.
• Identifies areas for further training at client sites.
• Participates in development and review of training materials.
• Provides consultation to hotels regarding business practices related to IDeaS.
• Delivers in-house training to other team members and mentors new staff.
• Demonstrates IDeaS System in a sales environment during client visits or trade shows.
• Liaises with instructional design and LMS teams.
• Performs other duties as assigned.

Job description

IDeaS Revenue Solutions is seeking a Client Training Specialist fluent in Spanish to train hotel clients on the IDeaS suite, both in person and remotely. You will tailor sessions, ensure smooth installations, and help clients maximize benefits of the system.

You bring a hospitality background with 5+ years in hotel revenue management, plus experience teaching or training, strong communication, and the ability to travel up to 60% to diverse international clients.