Client Training Specialist (Hotel Revenue Management Specialist)

IDEAS; Minnesota; On-site; USD 70,000 - 100,000; Full time

Job summary

IDeaS is seeking a Client Training Specialist in the United States to deliver face-to-face and remote training for the IDeaS suite to hotel clients, using approved materials.

You will configure systems at client sites, support integration into hotel operations, and present clear, actionable guidance in English and Spanish.

Qualifications

• BS or BA in Hospitality Management or a related field.
• 5+ years of hotel revenue management experience, preferably in a corporate environment.
• Training or teaching experience with strong group training skills.
• Fluent in Spanish, professional or native level; working fluency in English.
• Software training experience and experience with international audiences.
• Strong analytical skills and ability to work under pressure.

Responsibilities

• Provides face-to-face and remote training for hotel clients using approved materials.
• Delivers remote training sessions to individuals and groups via Teams, Zoom, etc.
• Configures client systems to maximize benefit from installation.
• Guides clients in integrating the IDeaS System into hotel operations and culture.
• Collects and reports training outcomes and client requirements in real time.
• Develops and reviews effective training materials and content.
• Offers consultation on business practices related to the IDeaS system.
• Delivers in-house training and mentors new team members.

Skills

Revenue management

Training

Spanish fluency

English proficiency

Software training

Presentation skills

Travel flexibility

Education

BS/BA in Hospitality Management

Tools

PowerPoint

Excel

Word

Outlook

Job description

Passionate people. Loyal clients. Leading solutions.

With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.

IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.

Now we just need you!

The Client Training Specialist is responsible for providing face-to-face training, remote training and assistance for clients working with the IDeaS suite of products, in support of company and department goals. IDeaS Client Training Specialists bring innovation and clarity to the client’s experience with IDeaS Solutions and set the stage for a strong ongoing relationship. We are specifically looking for this Client Training Specialist to be fluent in Spanish either to professional or native Level.

What You’ll Be Doing...

• Provides clear and concise face-to-face conceptual and operational IDeaS solution(s) training to hotel clients using IDeaS approved training materials.
• Delivers remote training, coaching and facilitation sessions to individuals and groups using tools such as Teams, Zoom etc.
• Aids in configuring the IDeaS systems at client sites to ensure that the client can experience maximum benefit from the installation of the system.
• Assists and guide clients in effectively integrating the IDeaS System into the hotel operation and company culture.
• Listens and processes complex requirements from clients across diverse cultures and levels within the client’s organization in ‘real time’.
• Delivers detailed status and summary reports to the IDeaS team following each training assignment in line with standardized timelines.
• Ensures that all materials presented to the client meet set format standards and convey professionalism and clarity.
• Identifies areas where further training may be required at a client site for the users to obtain the maximum benefits from the IDeaS System.
• Participates in the development and review of effective training materials.
• Provides consultation to hotels in regard to business practices directly related to the use of the IDeaS system.
• Delivers in-house training to other members of the IDeaS team and mentor new members of the Client Training Specialist team.
• Demonstrates the IDeaS System and IDeaS concepts in a sales environment during client visits or trade shows.
• Liaises with instructional design and learning management system team.
• Performs other duties as assigned.

What You’ll Bring To Us…

• BS or BA in Hospitality Management or a related field.
• 5+ years of hotel revenue management experience, preferable in a corporate environment.
• Training or teaching experience along with strong group training skills.
• Fluent in Spanish, Professional or Native Level.
• Working fluency in international business English.
• Software training experience.
• Experience in working with international audiences.
• In-depth understanding of revenue management concepts.
• Strong analytical skills and ability to exercise these in pressurized environments.
• Effective and assertive communication and presentation skills.
• Detail oriented with effective organizational skills.
• Ability to identify and resolve problems.
• Ability to work under pressure, in an agile environment.
• Ability to work successfully in a team environment, as well as independently.
• Microsoft PowerPoint knowledge.
• Proficient in MS Excel, Word, and Outlook.
• Ability to travel extensively (up to 60%) and flexibility to work in changing environments as business needs arise.

We Support Who You Are…

As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.

At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.

Additional Information

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law. Read more Know Your Rights.

Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.

Resumes may be considered in the order they are received.

IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

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