Job Title: Spanish Executive
Location: Remote
Roles and Responsibilities:
- Working with US Based Clients (Law firms/medical practitioners)
- Communicate professionally with US-based clients via email, phone calls, and messaging platforms.
- Address client queries, provide updates, and resolve concerns promptly and efficiently.
- Schedule appointments and manage client intakes over the phone, ensuring accuracy and timeliness.
- Coordinate with clients to confirm schedules and manage rescheduling requests, if any.
- Assist in preparing, proofreading, and formatting documents as per client requirements.
- Work with client-specific software for data entry, updates, and management of records.
- Ensure all data is entered accurately and is compliant with confidentiality and privacy standards.
- Handle administrative tasks related to client interactions and document management.
- Ensure timely follow-up on pending tasks and deadlines.
Desired Candidate Profile:
Essential Qualifications:
- Bilingual Proficiency: Fluency in both Spanish and English (speaking, listening, reading, and writing).
- Spanish Certification: Must hold a certification in the Spanish language to demonstrate proficiency.
- Technical Skills: Proficiency in Microsoft Word, Excel, and Outlook for emails and task management.
- Data Entry Expertise: Accurate and efficient data entry skills with attention to detail.
- Document Management: Strong ability to manage, organize, and retrieve client files and documents effectively.
Soft Skills:
- Excellent communication and interpersonal skills to build and maintain client relationships.
- Strong organizational and time-management skills to handle multiple tasks and meet deadlines.
- Problem-solving mindset with the ability to work independently and as part of a team.
Shift Time: 9:00pm to 6:00am or 10:00pm to 7:00am IST or 7:00pm to 4:00am IST.
Perks and Benefits :
- PF + Gratuity as per compliance