Hybrid Tax Support Agent

State of North Carolina; United States; Hybrid; USD 39,244 - 41,206; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid holidays

Job summary

State of North Carolina’s Department of Revenue is seeking a Customer Service Agent in Raleigh to assist taxpayers by phone, provide accurate information, and answer questions on refunds and tax accounts.

The role emphasizes clear communication, professional conduct, and strict adherence to guidelines. Training is provided, and there is potential for a hybrid schedule after orientation.

Qualifications

• High school diploma or GED is required.
• Two years of related administrative experience preferred.
• Strong communication skills and ability to work with the public are essential.

Responsibilities

• Professionally handle a high volume of incoming calls through telephone queues.
• Provide clear, accurate assistance to taxpayers regarding refunds, payment plans, tax notices, and accounts.
• Complete comprehensive training to interpret and communicate tax laws and departmental policies.

Skills

Good communicator

Word processing

Computer proficiency

Calm under pressure

Education

High school diploma or GED

Two years related administrative experience

Tools

Computer

Word processing

Job description

State of North Carolina’s Department of Revenue is seeking a Customer Service Agent in Raleigh to assist taxpayers by phone, provide accurate information, and answer questions on refunds and tax accounts.

The role emphasizes clear communication, professional conduct, and strict adherence to guidelines. Training is provided, and there is potential for a hybrid schedule after orientation.