Spanish Bilingual Customer Service Representative

InnoSource Inc.; Youngstown (OH); Hybrid; USD 10,000 - 60,000; Full time

Job summary

InnoSource is seeking a Bilingual Customer Service Representative to assist clients in navigating financial challenges. This hybrid role offers a competitive pay starting at $17/hour and the chance to grow professionally with a supportive training program. Your responsibilities will include handling customer inquiries and managing their applications, all while ensuring a high quality of service.

Benefits

Comprehensive benefits package including health and life insurance

Paid training in a hybrid format

Clear pathways for career advancement

Qualifications

• Fluency in English and Spanish required.
• Passion for helping others and delivering outstanding service.
• Ability to handle difficult situations professionally.

Responsibilities

• Assist customers with financial application processes.
• Connect via inbound and outbound calls to answer questions.
• Maintain and update customer files accurately.

Skills

Customer-Focused

Tech-Savvy

Resilient

Tools

Microsoft Windows

Microsoft Office

Job description

Hybrid

M-F Schedule!

Description

Why You’ll Love This Role

At InnoSource, we believe in empowering our employees to succeed and grow. As a Bilingual Customer Service Representative, you’ll have the opportunity to:

• Make a Difference: Every day, you’ll be helping individuals and families navigate financial challenges, ensuring they receive the support they need.
• Grow with Us: We’re committed to your professional development. With comprehensive training and clear pathways for advancement, you’ll have the tools and opportunities to take your career to new heights.
• Enjoy Work-Life Balance: Start your journey with hybrid training and, once you’re up to speed, enjoy the flexibility of working from your place with an 11am-8:30pm EST schedule. Due to the hybrid training for this role, all candidates must be located within 60 miles of Youngstown, OH.

Key Responsibilities

What You’ll Do

As a Bilingual Customer Service Representative, you’ll be the first point of contact for our customers, providing empathetic and efficient service. Your responsibilities will include:

• Connecting with Customers: Take inbound and outbound calls, answering questions, resolving issues, and guiding customers through the application process for various support programs.
• Managing Applications: Assist customers in completing their applications over the phone, reviewing their income documentation, and processing the necessary information to determine eligibility.
• Keeping Things Organized: Maintain and update customer files, ensuring all interactions and data are accurately recorded in our systems.
• Supporting the Team: Work closely with your colleagues and supervisors to ensure all tasks are completed efficiently and according to program guidelines.

Requirements

Education and Experience – Spanish Bilingual Customer Service Representative

Who We’re Looking For

• Customer-Focused: You have a passion for helping others and excel in delivering outstanding customer service.
• Tech-Savvy: You’re comfortable using Microsoft Windows and Office applications and can quickly learn new systems.
• Resilient: You handle difficult situations with grace and professionalism, always striving to provide the best possible outcome for the customer.
• Schedule:Must be able to work 11am-8:30pm EST.
• Bilingual:You have the ability to fluently speak, read, and write in both English and Spanish

Benefits & Pay

What’s in It for You

• Competitive Pay: Starting at $17.00 per hour, plus $1.00/hour shift differencial.
• Excellent Benefits: Enjoy a comprehensive benefits package that includes health and life insurance, and dental reimbursement.
• Paid Training: Receive top-notch training in a hybrid format, setting you up for success in your new role.
• Career Advancement: We’re committed to your growth, with clear pathways to advance within the company aft converting full time to our client.

Join us in making a difference, one call at a time. Apply today to start your journey as a Customer Service Representative with InnoSource!

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Application Assistance

If you are an individual with a disability and need assistance in the application process please contact 614-775-1400 or email [e-mail] .

We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.