Spanish Bilingual Customer Service Representative

GetInsured; Raleigh (NC); Remote; USD 25,000 - 62,000; Full time

Job summary

GetInsured is seeking a Spanish Bilingual Customer Service Representative for a remote position. You'll provide exceptional service, manage customer inquiries, and assist with health insurance enrollment. The role offers a supportive team environment with opportunities for growth and performance incentives.

Benefits

Paid Training

401K Match

Paid time off (PTO)

Performance and attendance-based incentives

Collaborative and supportive team environment

Qualifications

• Moderate to Advanced computer skills required.
• Excellent verbal and written communication skills necessary.
• Comfortable working from home.

Responsibilities

• Deliver the highest level of customer service experience consistently.
• Manage customer accounts and provide technical support.
• Interpret and follow defined procedures and policies.

Skills

Customer service

Technical support

Problem-solving

Communication

Multitasking

Job description

Join to apply for the Spanish Bilingual Customer Service Representative role at GetInsured

1 day ago Be among the first 25 applicants

Join to apply for the Spanish Bilingual Customer Service Representative role at GetInsured

It's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. At GetInsured, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.

GetInsured currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.

Full-time/Seasonal

• $17.00/hr.Spanish Bilingual, plus performance incentives
  
  
  

Requirements

• 18 years of age or older
• Complete Background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for paid 3-week Training period
• Minimum Internet Speed of 35 mb/s with ethernet
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
• NOT compatible with mobile internet service providers and/or satellites.
• NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders (For example, T-Mobile is not compatible with our internal systems)
  
  
  

Qualifications

Essential Responsibilities

• Inbound/Outbound Calls
• Deliver the highest level of customer service experience consistently
• Manage customer accounts and provide technical support
• Application Data Entry
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem-solving skills
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels
  
  
  

Qualifications

• Moderate to Advanced computer skills
• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self-motivated and success-driven
  
  
  

What We Offer

• Paid Training
• Full-Time, Seasonal role
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home
• Collaborative and supportive team environment
• 401K Match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)
  
  
  

Preferred Experience (not Required)

• Previous experience in customer support or technical support role
• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

Referrals increase your chances of interviewing at GetInsured by 2x

Get notified about new Bilingual Customer Service Representative jobs in Raleigh, NC.

Wake Forest, NC $25,000.00-$62,000.00 2 weeks ago

Apex, NC $38,000.00-$40,000.00 1 month ago

Staff Product Manager, Consumer Account Management

Public Relations Account Manager (B2B Technology, Cybersecurity, Financial Services)

Customer Success, Technical Account Manager

Remote Medical Support Assistant (Medical Receptionist)

Customer Service Engineer/Instrument Installation Specialist (Laboratory Diagnostic Atellica)-East

Cary, NC $83,800.00-$125,600.00 1 month ago

Institutional Specialty Representative (PART-TIME)

Raleigh, NC $140,000.00-$160,000.00 6 days ago

Raleigh, NC $70,000.00-$90,000.00 14 hours ago

Fuquay-Varina, NC $70,000.00-$85,000.00 5 hours ago

Account Manager Clinical Laboratory Services - US - Remote

Raleigh-Durham-Chapel Hill Area 3 weeks ago

Territory Account Manager (Mid-Atlantic Academic and Government Region)

Raleigh, NC $93,400.00-$140,000.00 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.