Spanish Bilingual: Content Processing Specialist (Customer Service/Content Moderation) (Fully Remote)

Brickbrands; United States; Remote; USD 47,000 - 72,000; Full time

Benefits offered by this job

100% remote role

Job summary

BrickBrands is hiring a remote social care specialist to monitor and moderate content for its clients around the world. You will respond to public comments, manage direct messages, and escalate issues as needed while upholding the brand tone.

This 100% remote role requires strong English, near-native Portuguese and Spanish, and at least 2 years in social care or digital customer service. You will use CRM and AI drafting tools as part of continuous learning.

Qualifications

• Fluent in English with near-native Portuguese and Spanish.
• 2+ years in social care, community management, or digital customer service.
• Comfortable using CRM and AI-assisted drafting tools.
• Enjoy 100% remote work and continuous learning.

Responsibilities

• Respond to public comments with strong judgement and brand tone.
• Manage direct messages and private support conversations end-to-end.
• Support account, billing, subscription, and troubleshooting issues.

Skills

English fluency

Portuguese near-native

Spanish near-native

Remote work experience

Tools

CRM software

AI-assisted drafting tools

Job description

• This role involves monitoring and moderating social media content for BrickBrands' clients.
• You'll manage direct messages, support customer needs, and upscale potential crises.
• It's a 100% remote position based in Portugal, working with a global team.

Responsibilities:

• Respond to public comments with strong judgement and brand tone.
• Manage direct messages and private support conversations end-to-end.
• Support account, billing, subscription, and troubleshooting issues.

Qualifications:

• Fluent in English with near-native Portuguese and Spanish.
• 2+ years in social care, community management, or digital customer service.
• Comfortable using CRM and AI-assisted drafting tools.
• Enjoy 100% remote work and continuous learning.
• Work with world's coolest brands in a diverse, global team.
• Receive competitive compensation based on location market rates.

BrickBrands

BrickBrands provides 24/7 brand protection, positive brand sentiment, and customer engagement across languages and cultures. It is a fast-growing company with a global team that values diversity, inclusivity, and continuous learning.