Spain Banking Claims & Operations Lead

N26 Inc.; United States; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Fair recruitment process

Global operations exposure

Innovative culture

Autonomy & cutting-edge tech

Premium N26 account

Job summary

N26 is seeking an experienced Banking Operations professional to own end-to-end claims processes in Spain, ensuring regulatory compliance and risk controls. You will partner with Product, Legal, and Customer Service to drive improvements and standardize workflows.

Fluent in Spanish and English, you will manage complex cases, KPI tracking, and coach a growing team while implementing scalable solutions across global operations.

Qualifications

• Proven experience in operations, service delivery, or similar functions.
• Strong track record in process governance, regulatory controls, and audit readiness.
• Structured, project-oriented way of working with ability to manage multiple initiatives and deadlines concurrently.
• Professional banking qualification or degree in Finance, Economics, Business Management, or a related field, or equivalent practical experience.
• Excellent analytical mindset with the ability to use data for prioritisation and decision making.
• Fluent written and spoken Spanish and English. Any other European language is a bonus.

Responsibilities

• Own end-to-end claims processes, governance, and audit readiness.
• Define and track team KPIs/OKRs to measure readiness, quality, and performance.
• Oversee complex cases (insolvency, legal requests) with proper escalation.
• Manage outsourcing partners; design training and coach on complex cases.
• Partner cross-functionally to implement process changes for CX and risk reduction.
• Lead incident analysis and root-cause investigations; drive fixes.
• Maintain and improve internal documentation to reduce audit findings.
• Coach and develop team members with feedback and career direction.
• Drive standardisation and scale; streamline workflows and automate tasks.

Job description

N26 is seeking an experienced Banking Operations professional to own end-to-end claims processes in Spain, ensuring regulatory compliance and risk controls. You will partner with Product, Legal, and Customer Service to drive improvements and standardize workflows.

Fluent in Spanish and English, you will manage complex cases, KPI tracking, and coach a growing team while implementing scalable solutions across global operations.