Space & Defense Customer Support Specialist

47G; Cedar City, Northern (UT, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Health Savings Account (HSA) with公司贡献

Job summary

Karman Space & Defense is seeking a Customer Service Representative in Cedar City, UT to manage orders, respond to inquiries, and coordinate between production, shipping, and customers. The role focuses on delivering timely, high-quality service and maintaining accurate product and order information.

Ideal candidates will have 1+ years of customer service experience and strong MS Office, Excel, Word, Adobe, and SharePoint skills, plus excellent communication and time-management abilities.

Qualifications

• High school diploma or equivalent.
• 1+ years of customer service experience.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Ability to read, sort, check, count, and verify numbers, and perform basic arithmetic.
• Knowledge of Microsoft Office Suite, including Excel and Word.
• Knowledge of Adobe and SharePoint.
• Excellent written and verbal communication skills.
• Strong time-management skills with the ability to multi-task and prioritize work.

Responsibilities

• Responds to customer inquiries and provides product and order information.
• Receives and processes customer orders, including webstore orders.
• Generates work orders and packing slips and delivers them to production.
• Coordinates with production and shipping teams to support order status and follow-up.
• Maintains logs of incoming orders and reports totals to designated personnel.
• Processes dealer applications to establish ordering and payment terms.
• Monitors and maintains marketing policies, price lists, and product updates related to purchasing and payment terms.
• Collaborates with accounting to determine order release status.
• Participates in mailings, initial contact packages, catalogs, press releases, and related correspondence.
• Follows established departmental policies, procedures, and objectives.

Skills

Microsoft Office Suite

Excel

Word

Outlook

Adobe

SharePoint

Communication skills

Time management

Education

High school diploma or equivalent

Tools

Adobe

SharePoint

Job description

Karman Space & Defense is seeking a Customer Service Representative in Cedar City, UT to manage orders, respond to inquiries, and coordinate between production, shipping, and customers. The role focuses on delivering timely, high-quality service and maintaining accurate product and order information.

Ideal candidates will have 1+ years of customer service experience and strong MS Office, Excel, Word, Adobe, and SharePoint skills, plus excellent communication and time-management abilities.